Atlassian Service Collection is a unified, AI-powered solution designed to apply ITSM principles to all business teams, from Human Resources to Legal, Marketing, and Finance.
- Elevate your Customer and Employee Experience
- Break down barriers and accelerate innovation
- Deliver excellent service every time
- Get 24/7 support with Rovo
Proven results with over 60,000 customers and partners
According to Forrester Report, The Total Economic Impact™ Of Atlassian For ITSM.
+35%
Speed approving change requests.
+30%
Ticket handling efficiency.
+30%
Deflected requests.
+2.3M$
Saved over 3 years.
An App designed specifically for every need
Don’t worry about your Service Collection licenses
Focus your time on what matters and let our specialized team manage your licenses to get you the best price.
What’s in it for you with the Service Collection?
Elevate your Customer and Employee Experience
Employees and customers need quick help when something goes wrong, but scaling high-quality support experiences across teams like HR, Finance, or Customer Support is a complex challenge.
With Service Collection, you take control, enabling any team—not just IT—to design and deploy personalized, efficient service experiences with contextual workflows and 24/7 AI-powered support.
Break down silos and accelerate innovation
Service management requires all teams to be synchronized, but silos limit visibility and the pace of innovation.
Unify your teams on a single platform, giving them the autonomy to launch products quickly, collaborate seamlessly, and minimize downtime.
Deliver excellent service every time
Traditional service management tools are expensive to implement, maintain, and update. AI adds an additional layer of complexity, delaying time to value and eroding return on investment (ROI).
Service Collection frees you from the burden of costly and complex implementations. Start delivering value immediately, with low, transparent pricing, and scale experiences as you need them.
Get 24/7 support with Rovo
Enable intelligent workflows that provide contextual support and constant assistance.
Maximize your ROI
by acquiring your Collection with a Platinum Solution Partner
Frequently Asked Questions about the Service Collection
Which kind of teams is Service Collection for?
The Service Collection serves to centralize the management of services for all teams within an organization, starting with IT but going beyond: human resources, finance, legal, procurement, and marketing are just some of the beneficiaries of applying ITIL principles to Enterprise Service Management (ESM) flows.
Why did Atlassian launch the Customer Service Management application?
In addition to expanding to all service teams, Customer Service Management extends its reach to end customers, accelerating interactions and reducing response times thanks to artificial intelligence agents.
Since when is the Service Collection available?
The Service Collection is available from October 7, 2025, immediately after Team ’25 Barcelona.
What if I already have Jira Service Management?
If you have Jira Service Management, you already have access to all the products in the collection (Jira Service Management, Customer Service Management, Assets, and Rovo) for the same price. Yes, you read that right.
But if I have Jira Service Management and don't want the Service Collection, can I opt out?
Current Jira Service Management customers can opt out of accessing the Service Collection during their current contract. However, the collection will be automatically activated upon the next renewal.
Can I purchase Jira Service Management separately?
All new customers purchase the Service Collection. In addition, Jira Service Management renewals are now also managed through this collection.
What are Service Collection's plans?
The entire Atlassian Service Collection (Jira Service Management, Customer Service Management, Assets, and Rovo) is available starting with the Standard plan. The free plan for the Service Collection is limited to a maximum of 3 agents and does not include asset management (Assets) or artificial intelligence agents (Rovo).
How many assets can I manage and configure with the Service Collection?
5,000 with the Standard plan, 50,000 with Premium, and 500,000 with Enterprise. These objects can be combined with those provided, for example, with Jira or Confluence Premium plans. The cost for each object beyond these limits has been reduced from $0.05 to $0.02.