{"id":38960,"date":"2023-05-08T11:31:06","date_gmt":"2023-05-08T11:31:06","guid":{"rendered":"https:\/\/partners.sngular.com\/atlassian\/?page_id=38960"},"modified":"2026-02-10T13:08:28","modified_gmt":"2026-02-10T12:08:28","slug":"holcim-completes-the-integration-of-jira-and-servicenow-2","status":"publish","type":"page","link":"https:\/\/partners.sngular.com\/atlassian\/en\/holcim-completes-the-integration-of-jira-and-servicenow-2\/","title":{"rendered":"Holcim completes the integration of Jira and ServiceNow"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid brand22 hero22 em22 blanco vc_custom_1649434518979 bg-position-center-center vc_row-has-fill pofo-stretch-content pofo-stretch-row-container\"><div class=\"wpb_column vc_column_container pt22 pb22 vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"for-x for-x-inv last-paragraph-no-margin\"><p style=\"text-align: center;\">CUSTOMER<br \/>\n<em>STORY<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><section class=\"vc_row wpb_row vc_row-fluid brand22\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\">[vc_raw_html]JTVCdG5mX3NlcGFyYWRvciU1RA==[\/vc_raw_html]<\/div><\/div><\/div><\/section><section class=\"vc_row wpb_row vc_row-fluid brand22 pb22 titulo22\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"last-paragraph-no-margin\"><h1>Holcim completes the integration of Jira and ServiceNow<\/h1>\n<\/div><\/div><\/div><\/div><\/section><section class=\"vc_row wpb_row vc_row-fluid brand22 pb22-sm em22  vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container pb22 vc_col-sm-8 vc_col-sm-offset-2 vc_col-xs-offset-1 vc_col-xs-10\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\">[vc_single_image image=&#8221;38961&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221; el_class=&#8221;ptb22-xs&#8221;]<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-8 vc_col-sm-offset-2 vc_col-xs-offset-1 vc_col-xs-10\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"pb22-xs last-paragraph-no-margin\"><p><strong>Holcim<\/strong> is a global leader in innovative &amp; sustainable building materials. To make cities greener, build smarter infrastructure and improve living standards.<\/p>\n<\/div><div class=\"pb22-xs last-paragraph-no-margin\"><p>Aligning Demand Management processes to the Development and Support teams is a vital and complex exercise for companies like Holcim. Even more when we add the complexity of running these processes in both Jira and ServiceNow platforms under a challenging Agile framework. But these difficulties can not be an excuse to keep unsynchronized both platforms creating an unnecessary extra manual work to keep them aligned whenever we are dealing with the same tickets in both scenarios.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container ptb22-sm vc_col-sm-8 vc_col-sm-offset-2 vc_col-xs-offset-2 vc_col-xs-8\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\">[vc_single_image image=&#8221;38983&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;]<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-8 vc_col-sm-offset-2 vc_col-xs-offset-1 vc_col-xs-10\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"pb22-xs last-paragraph-no-margin\"><p>That&#8217;s the reason why <strong>we set up an ambitious program to, together with the TecnoFor team<\/strong>, <strong>automatically synchronize both platforms<\/strong> by means of implementing a complex integration model supported by the Exalate tool, completing a task that could be considered unique in the industry due to its level of complexity, functionalities and technical features.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-8 vc_col-sm-offset-2 vc_col-xs-offset-1 vc_col-xs-10\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"pt22-xs last-paragraph-no-margin\"><p>Holcim has just recently went live with this solution, supported by TecnoFor, that is smoothly running and providing an <strong>excellent technician experience thanks to this bi-directional interface,<\/strong> reducing dramatically time and manual synchronization down to zero.<\/p>\n<\/div><div class=\"pt22-sm last-paragraph-no-margin\"><p><em><strong>Victor Mena Pl\u00e1, <\/strong><\/em><strong>Head of EMEA IT Service Management<\/strong><\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-8 vc_col-sm-offset-2 vc_col-xs-offset-1 vc_col-xs-10\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\">[vc_single_image image=&#8221;38963&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; el_class=&#8221;ptb22-sm&#8221;]<\/div><\/div><\/div><\/section><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid brand22 pt22-sm pb22 cta22 em22 softbg  wow fadeIn pofo-stretch-content pofo-stretch-row-container\"><div class=\"wpb_column vc_column_container vc_col-sm-8 vc_col-sm-offset-2 vc_col-xs-offset-1 vc_col-xs-10\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\">[vc_raw_html]JTVCdG5mX3NlcGFyYWRvciUyMGhvcml6b250YWwlM0QxJTVE[\/vc_raw_html]<div class=\"last-paragraph-no-margin\"><h4>\u00bfHablamos de tu caso?<\/h4>\n<\/div><a  href=\"https:\/\/tecnofor.es\/contacto\/?utm_medium=web&#038;utm_source=caso-exito&#038;utm_content=caso-exito-holcim#formulario\" target=\"_blank\" class=\"btn btn22 followutm pofo-button-1 button-style1  btn-dark-gray  btn-medium \" >\u00a1Escr\u00edbenos!<\/a><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"CUSTOMER STORY [vc_raw_html]JTVCdG5mX3NlcGFyYWRvciU1RA==[\/vc_raw_html]Holcim completes the integration of Jira and ServiceNow [vc_single_image image=\"38961\" img_size=\"medium\" alignment=\"center\" el_class=\"ptb22-xs\"]Holcim is a global leader in innovative &amp; sustainable building materials. To make cities greener, build smarter infrastructure and improve living standards. Aligning Demand Management processes to the Development and Support teams is a vital and complex exercise for companies like Holcim. Even more when we add the complexity of running these processes in both Jira and ServiceNow platforms under a challenging Agile framework. But these difficulties can not be an excuse to keep unsynchronized both platforms creating an unnecessary extra manual work to keep them aligned whenever we are dealing with the same tickets in both scenarios. [vc_single_image image=\"38983\" img_size=\"full\" alignment=\"center\"]That's the reason why we set up an ambitious program to, together with the TecnoFor team, automatically synchronize both platforms by means of implementing a complex integration model supported by the Exalate tool, completing a task that could be considered unique in the industry due to its level of complexity, functionalities and technical features. Holcim has just recently went live with this solution, supported by TecnoFor, that is smoothly running and providing an excellent technician experience thanks to this bi-directional interface, reducing dramatically time and...","protected":false},"author":3,"featured_media":42154,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-38960","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Holcim completes the integration of Jira and ServiceNow | Atlassian Sngular<\/title>\n<meta name=\"description\" content=\"Holcim completes the integration of Jira and Servicenow thanks to TecnoFor&#039;s support\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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