{"id":53634,"date":"2026-05-26T16:39:28","date_gmt":"2026-05-26T14:39:28","guid":{"rendered":"https:\/\/partners.sngular.com\/atlassian\/?page_id=53634"},"modified":"2026-05-27T11:32:09","modified_gmt":"2026-05-27T09:32:09","slug":"success-story-migration-from-servicenow-to-jira-service-management","status":"publish","type":"page","link":"https:\/\/partners.sngular.com\/atlassian\/en\/success-story-migration-from-servicenow-to-jira-service-management\/","title":{"rendered":"Migration with ServiceNext!"},"content":{"rendered":"

Success Story<\/h1>\n<\/div>

A car components Manufacturer Saved 68% via a ServiceNow to Jira Service Management migration<\/p>\n<\/div>I want to be the next success story<\/a><\/div><\/div><\/div>

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A global automotive components manufacturer urgently needed to unleash its IT innovation agility. Therefore, the company chose to execute a comprehensive ServiceNow to Jira Service Management<\/strong> migration alongside Sngular. As a result, the team achieved a fast-changing instance and native collaboration with its Project Management Office (PMO), saved 68%<\/strong> on the overall ITSM platform allocation and reduced process change lead times from 5.2 weeks down to just 12 days<\/strong>.<\/h5>\n

The ServiceNext!<\/a> customer stands as one of the world’s largest manufacturers of automobile components. Currently, the group operates <\/span>140 factories across 26 countries<\/b> with <\/span>25,000 employees<\/b>. Furthermore, the company generates over 4 billion EUR in annual revenue. Its core IT staff includes 300 members.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/section>

The Automotive Market Challenge and the ServiceNow Problem<\/b><\/h2>\n

The modern automotive industry has become hyper-competitive and highly margin-sensitive. For this reason, technology budget lines face immense pressure. IT operations must move fast to support the strategic shift toward Software-Defined Vehicle (SDV) components.<\/span><\/p>\n

To accelerate their digital transformation, leadership identified ServiceNow as a major roadblock:<\/span><\/p>\n<\/div>

Costly ServiceNow licenses<\/h3>\n<\/div><\/div><\/div><\/div>

First, licensing fees were cost-prohibitive. Freeing up this budget would enable a 4x increase in available IT innovation funds.<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>

Lack of autonomy<\/h3>\n<\/div><\/div><\/div><\/div>

The company suffered from a severe lack of operational autonomy.<\/strong> The legacy platform could not be modified without external service consultants. This limitation created a prohibitive change tax.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Insufficient agility<\/h3>\n<\/div><\/div><\/div><\/div>

As a consequence of the just mentioned dependency and the tool fragmentation due to the fact that development teams were working in Jira Software, the team was failing to deliver IT projects at the desired pace.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

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Migrating from ServiceNow to restore profit margins<\/span><\/h2>\n

With automotive OEMs aggressively passing profit pressures down the supply chain, component manufacturers must ruthlessly optimize overhead. The automotive manufacturer realized that their existing ITSM platform, ServiceNow, had become a cost-prohibitive \u00abblack box.\u00bb<\/span><\/p>\n

The combination of exorbitant licensing fees and a continuous, expensive dependency on external consultants for basic tool modifications was draining vital capital.<\/span><\/p>\n

To maintain the agility required to capture new OEM contracts, the customer needed to escape the ServiceNow complexity trap, win back operational autonomy, and consolidate disconnected tools onto a single, unified framework.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/section>

Key migration figures<\/h2>\n<\/div>

140<\/em>
\nFactories.<\/p>\n<\/div><\/div><\/div><\/div>

26<\/em>
\nCountries.<\/p>\n<\/div><\/div><\/div><\/div>

25k<\/em>
\nEmployees.<\/p>\n<\/div><\/div><\/div><\/div>

+4M\u20ac<\/em>
\nIn annual revenue.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

+2M<\/em>
\nActive operational
\nConfiguration Items (CIs).<\/p>\n<\/div><\/div><\/div><\/div>

21<\/em>
\nCategories on
\nservices catalog.<\/p>\n<\/div><\/div><\/div><\/div>

+200<\/em>
\nRequest
\ntypes.<\/p>\n<\/div><\/div><\/div><\/div>

300k<\/em>
\nCore IT
\nstaff members.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

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Why Select Jira Service Management for the Migration?<\/h2>\n

The migration team thoroughly evaluated six different target platforms. Ultimately, they selected<\/span> Jira Service Management<\/a><\/strong> for its unparalleled balance of contained cost, functional value, and agility. This transition was considered critical for future-proofing IT operations.<\/span><\/p>\n

Five distinct differentiators stood out during the selection process:<\/span><\/p>\n