{"id":31031,"date":"2018-11-14T11:00:46","date_gmt":"2018-11-14T11:00:46","guid":{"rendered":"https:\/\/partners.sngular.com\/atlassian\/?p=31031"},"modified":"2026-02-12T13:07:29","modified_gmt":"2026-02-12T12:07:29","slug":"atlassian-lider-forrester-wave","status":"publish","type":"post","link":"https:\/\/partners.sngular.com\/atlassian\/atlassian-lider-forrester-wave\/","title":{"rendered":"Atlassian, elegido como l\u00edder por el Forrester\u2019s Wave"},"content":{"rendered":"
<\/div><\/div><\/div>
\n

Reconocido como el proveedor mejor clasificado en la categor\u00eda de estrategia, Atlassian ha sido nombrado \u201cstrong performer\u201d en el \u00faltimo Forrester\u00b4s Wave<\/strong>, para Enterprise Service Management (ESM)<\/strong>. Para ello, Forrester cubri\u00f3 28 criterios y evalu\u00f3 a doce proveedores<\/a>, distinguiendo a Atlassian por su \u201cno tradicional pero s\u00f3lida estrategia ESM\u201d, y destacando su s\u00f3lido background en gesti\u00f3n Agile y la integraci\u00f3n nativa con Jira Service Desk y el resto de la suite de Atlassian.<\/p>\n

\"forrester-wave-atlassian-1\"Forrester define el ESM como \u201cla extensi\u00f3n de las capacidades de administraci\u00f3n de servicios de IT m\u00e1s all\u00e1 de los servicios de tecnolog\u00eda para abordar casos de uso centrados en el negocio; gestionar la demanda y el suministro de servicios a trav\u00e9s de una plataforma com\u00fan, un portal y un cat\u00e1logo de servicios; y acelerando la innovaci\u00f3n y la automatizaci\u00f3n del flujo de trabajo a trav\u00e9s de las herramientas de desarrollo de c\u00f3digo bajo \/ PaaS \u201c.<\/p>\n

Las t\u00e1cticas de administraci\u00f3n de servicios que tradicionalmente era propiedad de IT est\u00e1n siendo adoptadas en la actualidad por otros departamentos. Los equipos de IT est\u00e1n a la cabeza de las transformaciones digitales, y en Atlassian han visto el impulso de ESM de primera mano. Muchos de sus usuarios est\u00e1n utilizando el mismo software y las pr\u00e1cticas de ITSM para recursos humanos, instalaciones, legal e incluso marketing.<\/p>\n<\/div>\n

El enfoque de ESM de Atlassian<\/strong><\/h5>\n
\n

Muchas organizaciones a menudo combinan soluciones utilizando el correo electr\u00f3nico junto con los sistemas ERP<\/strong>, lo que resulta una experiencia decepcionante, especialmente cuando las aplicaciones y otras tecnolog\u00edas han aumentado nuestras expectativas de servicio. Los empleados desean experiencias que reduzcan la confusi\u00f3n, aborden sus necesidades r\u00e1pidamente y les ayuden a realizar su trabajo.<\/p>\n

Para enfrentar este desaf\u00edo, Atlassian est\u00e1 desarrollando un software que ayuda a los equipos a brindar experiencias sobresalientes a los empleados con un enfoque humano. Opinan que los empleados deben recibir un servicio de conserjer\u00eda que se adapte perfectamente a sus patrones de trabajo. Sus productos est\u00e1n dise\u00f1ados para ayudar a todos los equipos a colaborar de manera m\u00e1s efectiva. Por ejemplo, las funciones de flujos de trabajo y permisos son \u00fatiles para que cualquier persona en una organizaci\u00f3n pueda ver qu\u00e9 trabajo se est\u00e1 realizando y cu\u00e1ndo se completar\u00e1.<\/p>\n

Tambi\u00e9n han analizado que el software por s\u00ed solo no resuelve los problemas<\/strong>, las buenas pr\u00e1cticas de equipo s\u00ed lo hacen. Para eso han elaborado el Playbook del equipo de Atlassian, que proporciona las mejores pr\u00e1cticas de la industria, las evaluaciones y los juegos para desatar el potencial de un equipo.<\/p>\n

\"atlassian-esm-forrester-wave\"<\/p>\n<\/div>\n

Un service desk para cada equipo<\/strong><\/h5>\n
\n

Jira Service Desk<\/strong> es el software de atenci\u00f3n al escritorio de Atlassian que ayuda a todos los equipos a brindar un servicio excepcional. Desde el primer d\u00eda, se dise\u00f1\u00f3 Jira Service Desk<\/strong> para todos los equipos de servicio.<\/p>\n

Jira Service Desk puede configurarse de la manera que mejor ayude a un equipo a desarrollar su valor comercial. Se integra a la perfecci\u00f3n con otros productos de Atlassian, incluidos Jira Software, Confluence y Statuspage. Forrester reconoci\u00f3 estas opciones de aplicaciones \u201camplias y diversas\u201d, que a trav\u00e9s de Atlassian Marketplace<\/strong> que permiten la extensi\u00f3n de Jira Service Desk para cualquier caso de uso particular. Al igual que Atlassian, la mayor\u00eda de los clientes de Jira Service Desk lo utilizan para casos de uso de ESM.<\/p>\n

Los casos de uso de ESM son variados y creativos. Por ejemplo, el equipo de instalaciones en Sotheby\u2019s, una de las casas de subastas m\u00e1s grandes del mundo, utiliza Jira Service Desk para administrar y transferir las obras de arte entre sus ubicaciones de Nueva York y Londres. Para visitas privadas de Picasso, los miembros del personal simplemente emiten un ticket de Jira Service Desk para indicar d\u00f3nde y cu\u00e1ndo se debe montar la pintura. Como resultado, Sotheby\u00b4s obtiene una supervisi\u00f3n completa del proceso de configuraci\u00f3n de la exposici\u00f3n y mueve las ilustraciones de manera m\u00e1s eficiente.<\/p>\n<\/div>\n<\/div>

<\/div>

Equipo Tecnofor.<\/strong> 14 de Noviembre de 2018.<\/p>\n<\/div><\/div><\/div><\/div>

<\/div><\/div><\/div><\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"Reconocido como el proveedor mejor clasificado en la categor\u00eda de estrategia, Atlassian ha sido nombrado \u201cstrong performer\u201d en el \u00faltimo Forrester\u00b4s Wave, para Enterprise Service Management (ESM). Para ello, Forrester cubri\u00f3 28 criterios y evalu\u00f3 a doce proveedores, distinguiendo a Atlassian por su \u201cno tradicional pero s\u00f3lida estrategia ESM\u201d, y destacando su s\u00f3lido background en gesti\u00f3n Agile y la integraci\u00f3n nativa con Jira Service Desk y el resto de la suite de Atlassian. Forrester define el ESM como \u201cla extensi\u00f3n de las capacidades de administraci\u00f3n de servicios de IT m\u00e1s all\u00e1 de los servicios de tecnolog\u00eda para abordar casos de uso centrados en el negocio; gestionar la demanda y el suministro de servicios a trav\u00e9s de una plataforma com\u00fan, un portal y un cat\u00e1logo de servicios; y acelerando la innovaci\u00f3n y la automatizaci\u00f3n del flujo de trabajo a trav\u00e9s de las herramientas de desarrollo de c\u00f3digo bajo \/ PaaS \u201c. Las t\u00e1cticas de administraci\u00f3n de servicios que tradicionalmente era propiedad de IT est\u00e1n siendo adoptadas en la actualidad por otros departamentos. Los equipos de IT est\u00e1n a la cabeza de las transformaciones digitales, y en Atlassian han visto el impulso de ESM de primera mano. Muchos de sus usuarios est\u00e1n...","protected":false},"author":1,"featured_media":31036,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"image","meta":{"inline_featured_image":false,"footnotes":""},"categories":[534],"tags":[],"class_list":["post-31031","post","type-post","status-publish","format-image","has-post-thumbnail","hentry","category-blog-novedades-atlassian","post_format-post-format-image"],"yoast_head":"\nAtlassian, elegido como l\u00edder por el Forrester\u2019s Wave - Atlassian Sngular<\/title>\n<meta name=\"description\" content=\"Atlassian ha sido nombrado \u201cstrong performer\u201d en el \u00faltimo Forrester\u00b4s Wave, para Enterprise Service Management (ESM). 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