{"id":36936,"date":"2022-12-05T11:29:31","date_gmt":"2022-12-05T11:29:31","guid":{"rendered":"https:\/\/partners.sngular.com\/atlassian\/?p=36936"},"modified":"2026-02-11T17:57:11","modified_gmt":"2026-02-11T16:57:11","slug":"nueva-funcionalidad-jira-service-management-cloud","status":"publish","type":"post","link":"https:\/\/partners.sngular.com\/atlassian\/nueva-funcionalidad-jira-service-management-cloud\/","title":{"rendered":"Nueva funcionalidad en el centro de ayuda de Jira Service Management Cloud"},"content":{"rendered":"
<\/div>

Nueva funcionalidad en el centro de ayuda de Jira Service Management Cloud<\/h1><\/div><\/div><\/div><\/section>
<\/div>
<\/div><\/div><\/div>

El mes pasado, Atlassian present\u00f3 una nueva funcionalidad para personalizar el centro de ayuda de Jira Service Management en Cloud<\/strong>. Se llama Topics y ha venido para permitirnos organizar el contenido del centro de ayuda de una forma m\u00e1s visual y ayudar a los usuarios a tener una mejor experiencia de navegaci\u00f3n.<\/p>\n

Como administradores de Jira, ahora podemos crear \u00abTopics\u00bb agrupando cualquier tipo de elemento visible en el portal: art\u00edculos de conocimiento y Request types, de un solo portal o de varios portales diferentes.<\/strong> Al margen de cu\u00e1ntos portales tengamos, o qu\u00e9 tipo de peticiones ofrezcamos a nuestros clientes, podemos agruparlas de una forma m\u00e1s natural, por tem\u00e1tica, por funcionalidad, por objetivo… en definitiva, de la forma en la que sea m\u00e1s intuitivo y \u00fatil para el usuario final.<\/p>\n

La creaci\u00f3n es extremadamente sencilla. Solo si eres administrador de Jira, podr\u00e1s personalizar el centro de ayuda y crear un nuevo Topic. A partir de aqu\u00ed, solo tienes que decidir qu\u00e9 incluir en tu nuevo Topic, darle un nombre y a\u00f1adir una breve descripci\u00f3n si lo necesitas.<\/strong> Una vez lo hayas creado, puedes decidir si hacerlo visible o no para los usuarios, editarlo en cualquier momento y eliminarlo permanentemente si ya no quieres resaltar ese contenido.<\/p>\n<\/div>[vc_single_image image=\u00bb37160″ img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb]

Fuente de la imagen: Atlassian<\/pre>\n<\/div>
\u00bfQu\u00e9 es lo m\u00e1s importante sobre esta nueva funcionalidad?<\/strong><\/h2>\n
Tienes que ser administrador de Jira para poder crear y administrar Topics<\/strong> en tu centro de ayuda.<\/p>\n
Necesitas tener m\u00e1s de 1 portal en tu centro de ayuda. Si no, no podr\u00e1s configurar el layout y por lo tanto a\u00f1adir nuevos Topics.<\/p>\n
Es necesaria una licencia de Jira Service Management Premium o Enterprise.<\/strong> Si cambias de plan a uno est\u00e1ndar o gratuito y ya ten\u00edas Topics creados, quedar\u00e1n ocultos hasta que vuelvas a cambiar de plan, que podr\u00e1s editarlos y hacerlos visibles de nuevo en tu centro de ayuda.<\/p>\n
Puedes crear hasta 15 Topics en tu centro de ayuda. Cada uno tendr\u00e1 una URL \u00fanica y una p\u00e1gina propia con el contenido seleccionado.<\/strong><\/p>\n
Los Topics por ahora no tienen configuraci\u00f3n de permisos. Esto quiere decir que cualquier cliente que entre en el centro de ayuda podr\u00e1 verlos.<\/strong> Una vez entre en alg\u00fan Topic, solo ver\u00e1 aquellos contenidos a los que s\u00ed tenga acceso.<\/p>\n
\u00bfC\u00f3mo sacarle el m\u00e1ximo partido?<\/strong><\/h2>\n
Esta funcionalidad puede resultarte \u00fatil si quieres resaltar alg\u00fan procedimiento que afecta a varios equipos, por ejemplo. A pesar de que cada uno tenga sus peticiones en diferentes portales, puedes centralizarlas todas y ayudar al usuario a que localice toda la informaci\u00f3n de una forma m\u00e1s sencilla e intuitiva.<\/strong> A nivel dise\u00f1o, nos permite un nivel m\u00e1s de personalizaci\u00f3n del centro de ayuda, pudiendo mejorar la apariencia y visibilidad.<\/p>\n<\/div>
Andr\u00e9s Uriarte<\/strong><\/a> 5 de diciembre de 2022<\/p>\n<\/div><\/div><\/div><\/div>
<\/div><\/div><\/div><\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"Nueva funcionalidad en el centro de ayuda de Jira Service Management CloudEl mes pasado, Atlassian present\u00f3 una nueva funcionalidad para personalizar el centro de ayuda de Jira Service Management en Cloud. Se llama Topics y ha venido para permitirnos organizar el contenido del centro de ayuda de una forma m\u00e1s visual y ayudar a los usuarios a tener una mejor experiencia de navegaci\u00f3n. Como administradores de Jira, ahora podemos crear \"Topics\" agrupando cualquier tipo de elemento visible en el portal: art\u00edculos de conocimiento y Request types, de un solo portal o de varios portales diferentes. Al margen de cu\u00e1ntos portales tengamos, o qu\u00e9 tipo de peticiones ofrezcamos a nuestros clientes, podemos agruparlas de una forma m\u00e1s natural, por tem\u00e1tica, por funcionalidad, por objetivo... en definitiva, de la forma en la que sea m\u00e1s intuitivo y \u00fatil para el usuario final. La creaci\u00f3n es extremadamente sencilla. Solo si eres administrador de Jira, podr\u00e1s personalizar el centro de ayuda y crear un nuevo Topic. A partir de aqu\u00ed, solo tienes que decidir qu\u00e9 incluir en tu nuevo Topic, darle un nombre y a\u00f1adir una breve descripci\u00f3n si lo necesitas. Una vez lo hayas creado, puedes decidir si hacerlo visible o no para...","protected":false},"author":12,"featured_media":37651,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[223],"tags":[],"class_list":["post-36936","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-jsm-y-service-collection"],"yoast_head":"\nNueva funcionalidad en el centro de ayuda de Jira Service Management Cloud - Atlassian Sngular<\/title>\n<meta name=\"description\" content=\"Atlassian present\u00f3 una nueva funcionalidad para personalizar el centro de ayuda de Jira Service Management en Cloud.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/partners.sngular.com\/atlassian\/nueva-funcionalidad-jira-service-management-cloud\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nueva funcionalidad en el centro de ayuda de Jira Service Management Cloud - 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