{"id":38298,"date":"2023-02-28T16:34:00","date_gmt":"2023-02-28T16:34:00","guid":{"rendered":"https:\/\/partners.sngular.com\/atlassian\/?p=38298"},"modified":"2023-03-02T11:45:48","modified_gmt":"2023-03-02T11:45:48","slug":"novedadestechn-itsm-for-jira-4-0","status":"publish","type":"post","link":"https:\/\/partners.sngular.com\/atlassian\/novedadestechn-itsm-for-jira-4-0\/","title":{"rendered":"Novedades: ITSM For Jira 4.0"},"content":{"rendered":"
<\/div>

Novedades de la soluci\u00f3n ITSM For Jira 4.0, tu nuevo service desk en menos de una semana<\/h1><\/div><\/div><\/div><\/section>
<\/div>
<\/div><\/div><\/div>

Technology For Innovation: en TecnoFor no paramos. Prueba de ello es la nueva versi\u00f3n de nuestra conocida soluci\u00f3n ITSM For Jira<\/a>, la versi\u00f3n 4.0<\/strong> (\u00bfya? S\u00ed, \u00a1ya!), que aterriza en la gesti\u00f3n de servicios con un paquete de funcionalidades pensadas por y para el usuario.<\/p>\n

Esta soluci\u00f3n permite a cualquier equipo tener en funcionamiento un service desk en menos de una semana<\/strong>. Un trabajo que tardar\u00eda incontables horas en realizar cualquier equipo de expertos in house, queda reducido a una simple instalaci\u00f3n con toda la configuraci\u00f3n y herramientas necesarias para realizar una buena gesti\u00f3n de servicios.<\/p>\n

A continuaci\u00f3n te dejamos una tabla con las principales novedades del lanzamiento, pero si quieres conocerlas de la mano de sus creadores y realizarles preguntas ap\u00fantate al webinar para presentar las novedades de ITSM For Jira 4.0<\/a><\/p>\n<\/div>[vc_single_image image=\u00bb38289″ img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb]

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Tabla de nuevas funcionalidades:<\/p>\n\n\n\n\n\n\n\n\n<\/colgroup>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
<\/th>\n<\/tr>\n<\/thead>\n
<\/th>\n<\/th>\nVersi\u00f3n 4.0<\/th>\n<\/tr>\n<\/thead>\n
Portal de atenci\u00f3n al cliente<\/td>\n<\/td>\nBasado en las necesidades reales de los usuarios, priorizando los procesos y orientado a la correcta apertura de tickets, con el menor esfuerzo.<\/td>\n<\/tr>\n
Tipos de solicitudes disponibles<\/td>\n<\/td>\n5 solicitudes asociadas al proceso de petici\u00f3n, 7 solicitudes asociadas al proceso de incidencia y 3 solicitudes asociadas al proceso de cambio.<\/td>\n<\/tr>\n
Procesos disponibles<\/td>\n<\/td>\nGesti\u00f3n de incidencias, peticiones y cambios.<\/td>\n<\/tr>\n
Campos personalizados<\/td>\n<\/td>\nCampos personalizados pensados para realizar una correcta gesti\u00f3n de las peticiones y conectados con la base de datos: aplicaci\u00f3n, equipo, infraestructura, software, mantenimiento, proveedores…<\/td>\n<\/tr>\n
\u00a0Flujos de trabajo<\/td>\n<\/td>\nAdem\u00e1s de los flujos de trabajo que ya ten\u00edamos en la versi\u00f3n anterior (con y sin aprobaci\u00f3n) a\u00f1adimos un nuevo flujo para la gesti\u00f3n de cambios. Se incluye la posibilidad de realizar escalado tanto con otros niveles de soporte, como con proveedores externos, como con otros equipos de desarrollo que puedan estar trabajando en proyectos de Jira Software dentro de la misma instancia.<\/td>\n<\/tr>\n
Cuadros de mandos<\/td>\n<\/td>\n4 cuadros de mando mejorados, con toda la informaci\u00f3n que cada uno de los perfiles del equipo necesita ver y una interfaz actualizada.<\/td>\n<\/tr>\n
CMDB integrada en Assets<\/td>\n<\/td>\nCompleta CMDB integrada en Assets y conectada con la soluci\u00f3n. M\u00e1s de 50 objetos asociados y disponibles tanto desde el portal de atenci\u00f3n como desde la interfaz de agentes en Jira.<\/td>\n<\/tr>\n
Base de conocimiento<\/td>\n<\/td>\n10 art\u00edculos preconfigurados basados en los casos de uso m\u00e1s comunes.<\/p>\n

Espacio de Confluence preparado para el equipo con las plantillas para la creaci\u00f3n de art\u00edculos de soluciones o instrucciones.<\/td>\n<\/tr>\n

Colas<\/td>\n<\/td>\nOrganizadas por procesos y prioridad de esos procesos.<\/td>\n<\/tr>\n
Gesti\u00f3n de incidencias Graves\/Urgentes<\/td>\n<\/td>\nPosibilidad de identificar las incidencias como Graves\/Urgentes con tan solo un check.<\/td>\n<\/tr>\n
Canales de comunicaci\u00f3n entre clientes y agentes<\/td>\n<\/td>\nAdem\u00e1s de portal de atenci\u00f3n y Jira, est\u00e1 disponible un chat de atenci\u00f3n en tiempo real y la posibilidad de apertura de tickets v\u00eda email.<\/td>\n<\/tr>\n
Automatizaciones<\/td>\n<\/td>\nLa versi\u00f3n anterior ya contaba con varias automatizaciones muy necesarias para mejorar el d\u00eda a d\u00eda de los agentes (asignaci\u00f3n autom\u00e1tica al Nivel 1 de soporte, cierre de tareas tras 72h sin respuesta del cliente, transiciones autom\u00e1ticas…) a todas ellas incorporamos avisos con comentarios cuando el SLA est\u00e1 a punto de vencer, cuando se realiza escalado a otro proyecto de desarrollo o cuando la fecha de caducidad de las licencias o suscripciones est\u00e1 a punto de vencer.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>[vc_single_image image=\u00bb38275″ img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb]

La nueva versi\u00f3n ITSM For Jira 4.0 exprime todas las funcionalidades que Atlassian ha ido mejorando en estos \u00faltimos a\u00f1os, las incorpora y plantea un dise\u00f1o actualizado, enfocado y orientado a ITSM. La simplicidad sigue siendo nuestra bandera, pero sobre ella hemos trabajado una capa visual que permite concebir un service desk de una forma completamente diferente.\u00a0<\/span><\/p>\n<\/div>

Mar\u00eda Ferre\u00f1o<\/b><\/a>, Atlassian Architect TecnoFor <\/b>28 de febrero de 2023<\/p>\n<\/div><\/div><\/div><\/div>

<\/div><\/div><\/div><\/section>

\u00bfQuieres una demo personalizada?<\/h4>\n<\/div>\u00a1Escr\u00edbenos!<\/a><\/div><\/div><\/div><\/section>
<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Novedades de la soluci\u00f3n ITSM For Jira 4.0, tu nuevo service desk en menos de una semanaTechnology For Innovation: en TecnoFor no paramos. Prueba de ello es la nueva versi\u00f3n de nuestra conocida soluci\u00f3n ITSM For Jira, la versi\u00f3n 4.0 (\u00bfya? S\u00ed, \u00a1ya!), que aterriza en la gesti\u00f3n de servicios con un paquete de funcionalidades pensadas por y para el usuario. Esta soluci\u00f3n permite a cualquier equipo tener en funcionamiento un service desk en menos de una semana. Un trabajo que tardar\u00eda incontables horas en realizar cualquier equipo de expertos in house, queda reducido a una simple instalaci\u00f3n con toda la configuraci\u00f3n y herramientas necesarias para realizar una buena gesti\u00f3n de servicios. A continuaci\u00f3n te dejamos una tabla con las principales novedades del lanzamiento, pero si quieres conocerlas de la mano de sus creadores y realizarles preguntas ap\u00fantate al webinar para presentar las novedades de ITSM For Jira 4.0 [vc_single_image image=\"38289\" img_size=\"full\" alignment=\"center\"] Tabla de nuevas funcionalidades: Versi\u00f3n 4.0 Portal de atenci\u00f3n al cliente Basado en las necesidades reales de los usuarios, priorizando los procesos y orientado a la correcta apertura de tickets, con el menor esfuerzo. Tipos de solicitudes disponibles 5 solicitudes asociadas al proceso de petici\u00f3n, 7 solicitudes...","protected":false},"author":6,"featured_media":38275,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[223],"tags":[],"class_list":["post-38298","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-jsm-y-service-collection"],"yoast_head":"\nNovedades: ITSM For Jira 4.0 - Atlassian Sngular<\/title>\n<meta name=\"description\" content=\"\u00bfQuieres conocer las mejoras en la creaci\u00f3n de issues y otras nuevas funcionalidades en Jira Cloud?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/partners.sngular.com\/atlassian\/novedadestechn-itsm-for-jira-4-0\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Novedades: ITSM For Jira 4.0 - 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