{"id":47869,"date":"2025-01-07T09:45:35","date_gmt":"2025-01-07T08:45:35","guid":{"rendered":"https:\/\/partners.sngular.com\/atlassian\/?p=47869"},"modified":"2026-02-11T23:48:34","modified_gmt":"2026-02-11T22:48:34","slug":"atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud","status":"publish","type":"post","link":"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/","title":{"rendered":"Atlassian amplia las capacidades de personalizaci\u00f3n del centro de ayuda en JSM Cloud"},"content":{"rendered":"\n<div class=\"bloque-blog-head\">\n    <div class=\"bloque-blog-head-background\" style=\"background-image: url(https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/aidriven-climate-control-public-spaces.jpg);\">\n        <div class=\"bloque-blog-titulo\">\n            <h1 class=\"\" style=\"text-align: center\">Atlassian amplia las capacidades de personalizaci\u00f3n del centro de ayuda en JSM Cloud<\/h1>\n        <\/div>\n    <\/div>\n    <div class=\"bloque-blog-info\">\n    <\/div>\n<\/div>\n\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-46292 aligncenter\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2024\/09\/atlassian-badges-con-marketplace-300x37.png\" alt=\"\" width=\"843\" height=\"104\" srcset=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2024\/09\/atlassian-badges-con-marketplace-300x37.png 300w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2024\/09\/atlassian-badges-con-marketplace-1024x125.png 1024w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2024\/09\/atlassian-badges-con-marketplace-768x94.png 768w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2024\/09\/atlassian-badges-con-marketplace-1536x188.png 1536w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2024\/09\/atlassian-badges-con-marketplace-2048x251.png 2048w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2024\/09\/atlassian-badges-con-marketplace-1200x147.png 1200w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2024\/09\/atlassian-badges-con-marketplace-120x15.png 120w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2024\/09\/atlassian-badges-con-marketplace-81x10.png 81w\" sizes=\"auto, (max-width: 843px) 100vw, 843px\" \/><\/p>\n<p>Ya est\u00e1 en\u00a0beta la posibilidad de personalizar el centro de ayuda en Jira Service Management <a href=\"https:\/\/partners.sngular.com\/atlassian\/consultoria-atlassian\/migracion-a-jira-cloud\/\">Cloud<\/a>. Hace un tiempo que os hablamos de <a href=\"https:\/\/partners.sngular.com\/atlassian\/nueva-funcionalidad-jira-service-management-cloud\/\" target=\"_blank\" rel=\"noopener nofollow noreferrer\">Topics<\/a>, la primera de las funcionalidades con las que Atlassian abr\u00eda su cat\u00e1logo de customizaciones. Ahora, tambi\u00e9n puedes personalizar y probar elementos como la visibilidad de secciones, el uso de textos enriquecidos, e incluso a\u00f1adir contenido espec\u00edfico seg\u00fan el tipo de usuario o contexto.<\/p>\n<p>Cabe aclarar, que dicha funcionalidad a\u00fan se encuentra en <strong>beta<\/strong> y esta disponible \u00fanicamente para las versiones <a href=\"https:\/\/partners.sngular.com\/atlassian\/consultoria-atlassian\/licencias\/\" target=\"_blank\" rel=\"noopener\"><strong>Premium y Enterprise <\/strong><\/a>de algunas instancias, no en todas<strong>.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"Vamos-a-hacerlo!\"><strong>C\u00f3mo habilitar estas opciones<\/strong><\/h2>\n<h3>1. <strong>Habilitar el Centro de Ayuda Personalizado (si a\u00fan no est\u00e1 activo)<\/strong><\/h3>\n<ul class=\"ak-ul\">\n<li>Accede a Jira Service Management como <strong>administrador<\/strong>.<\/li>\n<li>Dir\u00edgete a Project settings &gt; Portal settings.<\/li>\n<\/ul>\n<h3 id=\"2.-Dise\u00f1o-b\u00e1sico-del-Help-Center-personalizado:\">2. <strong>Dise\u00f1o b\u00e1sico del Help Center personalizado<\/strong>:<\/h3>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-47871\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/image-20241023-190953.png\" alt=\"\" width=\"963\" height=\"400\" \/><\/h3>\n<h3><\/h3>\n<p>Para la creaci\u00f3n de <a href=\"https:\/\/partners.sngular.com\/atlassian\/ya-puedes-anadir-varios-centros-de-ayuda-en-jira-service-management\/\" target=\"_blank\" rel=\"noopener\">multiples portales<\/a>, se debe tener licenciamiento Premium o Enterprise.<\/p>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-47870\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/image-20241022-175759.png\" alt=\"\" width=\"1650\" height=\"400\" \/><\/h3>\n<h3><\/h3>\n<h2><strong>Colores y logotipos<\/strong>:<\/h2>\n<p>Una vez habilitado el portal podemos agregar el logotipo de la empresa y ajustar los colores de fondo y los botones para alinearlo con la identidad visual.<\/p>\n<p><strong>Paso a probar<\/strong>: Cambia los colores y a\u00f1ade el logo de la empresa para ver c\u00f3mo impacta en la experiencia visual de los usuarios, tambi\u00e9n el banner.<\/p>\n<p>Desde el men\u00fa de \u2018Customize\u2019, ir a Customize look and feel.<\/p>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-47884 aligncenter\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/Screenshot-2024-10-23-at-5.03.54\u202fPM.png\" alt=\"\" width=\"300\" height=\"260\" \/><\/h3>\n<p>Una vez all\u00ed, en el panel de la derecha, tendremos las opciones de edici\u00f3n del Help Center.<\/p>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-47876\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/Screenshot-2024-10-22-at-5.39.50\u202fPM.png\" alt=\"\" width=\"911\" height=\"400\" \/><\/h3>\n<h2><strong>Visibilidad de secciones<\/strong>:<\/h2>\n<p>En el men\u00fa de \u2018Customize\u2019, puedes ocultar secciones que no deseas mostrar. Por ejemplo, si tienes m\u00faltiples portales o Topics, aseg\u00farate de mostrar solo los relevantes para tus usuarios.<\/p>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-47874 aligncenter\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/Screenshot-2024-10-22-at-4.00.58\u202fPM.png\" alt=\"\" width=\"300\" height=\"256\" \/><\/h3>\n<p>Aqu\u00ed podemos crear Topics relacionados a Request Types de Jira.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-47872 aligncenter\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/Screenshot-2024-10-22-at-3.50.24\u202fPM.png\" alt=\"\" width=\"917\" height=\"400\" \/><\/p>\n<p>Y en la siguiente opci\u00f3n podemos ocultar los proyectos deseados.<\/p>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-47873\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/Screenshot-2024-10-22-at-3.50.47\u202fPM.png\" alt=\"\" width=\"913\" height=\"400\" \/><\/h3>\n<p>Una vez creados los Topics y ocultados los proyectos, se puede visualizar de la siguiente forma:<\/p>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-47875\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/Screenshot-2024-10-22-at-4.06.30\u202fPM.png\" alt=\"\" width=\"908\" height=\"400\" \/><\/h3>\n<p>Tambi\u00e9n es posible agregar un Topic relacionado a un enlace externo (debe existir previamente en tu proyecto de Jira) y agrupar mas de un request type en un mismo Topic.<\/p>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-47885\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/Screenshot-2024-10-23-at-11.08.40\u202fAM.png\" alt=\"\" width=\"971\" height=\"400\" \/><\/h3>\n<h2><strong>A\u00f1adir rich content (Beta)<\/strong>:<\/h2>\n<p>Una de las grandes mejoras es que ahora se puede utilizar las nuevas capacidades para incluir rich content (texto enriquecido) en las descripciones, tal como es posible hacer en Confluence o en los comentarios. Esto podr\u00eda incluir:<\/p>\n<ul>\n<li>Enlaces a documentaci\u00f3n relevante o videos de ayuda.<\/li>\n<li><strong>Formato<\/strong>: Subt\u00edtulos, listas, o im\u00e1genes embebidas.<\/li>\n<\/ul>\n<p>Para ello:<\/p>\n<ol class=\"ak-ol\" start=\"1\">\n<li>Ir a Settings &gt; Products &gt; Jira Service Management &gt; Settings.<br \/>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-47877\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/Screenshot-2024-10-23-at-4.18.57\u202fPM.png\" alt=\"\" width=\"453\" height=\"450\" \/><\/h3>\n<\/li>\n<li>En la secci\u00f3n Help Center, seleccionar View all Help Center.<br \/>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-47878\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/Screenshot-2024-10-23-at-4.20.02\u202fPM.png\" alt=\"\" width=\"1239\" height=\"400\" \/><\/h3>\n<\/li>\n<li>Seleccionar el Help Center a editar.<br \/>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-47879\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/Screenshot-2024-10-23-at-4.23.05\u202fPM.png\" alt=\"\" width=\"1403\" height=\"400\" \/><\/h3>\n<\/li>\n<li>Una vez en el Help Center, en la esquina superior derecha seleccionar \u2018Customize\u2019 y, en el men\u00fa desplegable, seleccionar \u2018Edit page layout\u2019.<br \/>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-47880\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/Screenshot-2024-10-23-at-4.27.19\u202fPM.png\" alt=\"\" width=\"1750\" height=\"400\" \/><\/h3>\n<\/li>\n<li>Pasar el cursor entre las secciones de la p\u00e1gina de inicio y seleccionar \u2018Add rich content\u2019 donde se desee, en este ejemplo lo ubicaremos debajo de la secci\u00f3n de \u201cAnnouncement\u201d ya que se relacionar\u00e1 con el anuncio publicado.<br \/>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-47881\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/Screenshot-2024-10-23-at-4.29.23\u202fPM.png\" alt=\"\" width=\"962\" height=\"400\" \/><\/h3>\n<\/li>\n<li>Desde el editor que se abre, puedes agregar texto, im\u00e1genes, enlaces, emojis, tablas y otros elementos.<br \/>\nEjemplo:<\/p>\n<h3><\/h3>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-47883\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/Screenshot-2024-10-23-at-4.53.19\u202fPM.png\" alt=\"\" width=\"353\" height=\"450\" \/><\/h3>\n<\/li>\n<li>Una vez que hayas terminado de personalizar el contenido, seleccionar Publish para que los cambios se muestren en el Help Center.<br \/>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-47882\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/Screenshot-2024-10-23-at-4.52.17\u202fPM.png\" alt=\"\" width=\"271\" height=\"450\" \/><\/h3>\n<\/li>\n<\/ol>\n<p>Si necesitas ayuda, est\u00e1s en el sitio correcto. \u00bf<a href=\"https:\/\/tecnofor.typeform.com\/to\/n3Ba1GxM?typeform-source=tecnofor.es\"   target=\"_blank\" rel=\"noopener noreferrer\">Hablamos<\/a>? \ud83d\ude42<\/p>\n<p>&nbsp;<\/p>\n<div class=\"p\">\n            <strong>Atlassian Team<\/strong> - 7 de enero de 2025\n            \/ Comparte:<style>\r\n.tnf_share#tnfShare65746 {\r\n    display: inline-block;\r\n    padding: 0 0.5rem;\r\n    font-size: 18px;\r\n}\r\n#tnfShare65746 .tnf_share_net {\r\n    display: inline-block;\r\n    padding: 0 0.5rem;\r\n    position: relative;\r\n}\r\n#tnfShare65746 img {\r\n    width: 18px;\r\n    height: 18px;\r\n}\r\n#tnfShare65746 .tnf_share_net i {\r\n    vertical-align: middle;\r\n}\r\n#tnfShare65746 .special-copy-icon {\r\n    font-size: 16px;\r\n}\r\n#tnfShare65746 .tnf_share_net a, .as-linkable {\r\n    color: #6f6f6f !important;\r\n    cursor: pointer;\r\n}\r\n.tnf_share_net a:hover, .as-linkable:hover {\r\n    color: #465ea2 !important;\r\n}\r\n#tnfShare65746 .tnf_share_copy_info {\r\n    font-size: 12px !important;\r\n    background-color: #202a4488;\r\n    color: #fff;\r\n    padding: 0.5rem 1rem;\r\n    position: absolute;\r\n    width: max-content;\r\n    left: 0;\r\n    bottom: 42px;\r\n    border-radius: 2px;\r\n}\r\n<\/style>\r\n<div class=\"tnf_share\" id=\"tnfShare65746\"><div class=\"tnf_share_net linkedin-in\" id=\"linkedinin_tnfShare65746\" title=\"Compartir en LinkedIn\">\r\n    <a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fpartners.sngular.com%2Fatlassian%2Fwp-json%2Fwp%2Fv2%2Fposts%2F47869\" target=\"_blank\" rel=\"noopener noreferrer\"><i class=\"fab fa-linkedin-in\"><\/i><\/a>\r\n<\/div><div class=\"tnf_share_net twitter\" id=\"twitter_tnfShare65746\" title=\"Compartir en Twitter\">\r\n    <a href=\"https:\/\/twitter.com\/intent\/tweet?text=Atlassian%20amplia%20las%20capacidades%20de%20personalizaci%C3%B3n%20del%20centro%20de%20ayuda%20en%20JSM%20Cloud&amp;url=https%3A%2F%2Fpartners.sngular.com%2Fatlassian%2Fwp-json%2Fwp%2Fv2%2Fposts%2F47869&amp;related=Tecnofor%3ATecnofor\" target=\"_blank\" rel=\"noopener noreferrer\"><i class=\"fab fa-twitter\"><\/i><\/a>\r\n<\/div><div class=\"tnf_share_net whatsapp\" id=\"whatsapp_tnfShare65746\" title=\"Compartir en WhatsApp\">\r\n    <a href=\" https:\/\/wa.me\/?text=Atlassian+amplia+las+capacidades+de+personalizaci%C3%B3n+del+centro+de+ayuda+en+JSM+Cloud%0A%0Ahttps%3A%2F%2Fpartners.sngular.com%2Fatlassian%2Fwp-json%2Fwp%2Fv2%2Fposts%2F47869\" target=\"_blank\" rel=\"noopener noreferrer\"><i class=\"fab fa-whatsapp\"><\/i><\/a>\r\n<\/div><div class=\"tnf_share_net copy\" id=\"copy_tnfShare65746\" title=\"Copiar al portapapeles\">\r\n    <i class=\"fa fa-copy as-linkable special-copy-icon\"><\/i>\r\n    <div class=\"tnf_share_copy_info hide\" id=\"infocopy_tnfShare65746\"><\/div>\r\n<\/div>\r\n<script type=\"text\/javascript\">\r\n    jQuery(function() {\r\n        jQuery(\"#copy_tnfShare65746\").on('click', function(e) {\r\n            e.preventDefault();\r\n            navigator.clipboard.writeText( \"https:\\\/\\\/partners.sngular.com\\\/atlassian\\\/wp-json\\\/wp\\\/v2\\\/posts\\\/47869\" ).then(() => {\r\n                jQuery(\"#infocopy_tnfShare65746\").html('<i class=\"fas fa-check\"><\/i> Se ha copiado al portapapeles').removeClass('hide');\r\n                window.setTimeout(() => { jQuery(\"#infocopy_tnfShare65746\").addClass('hide'); }, 3000);\r\n            }, () => {\r\n                jQuery(\"#infocopy_tnfShare65746\").html('<i class=\"fas fa-times\"><\/i> Algo ha fallado y no se pudo copiar').removeClass('hide');\r\n                window.setTimeout(() => { jQuery(\"#infocopy_tnfShare65746\").addClass('hide'); }, 3000)\r\n            });\r\n        })\r\n    });\r\n<\/script><\/div>\n        <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Ya est\u00e1 en\u00a0beta la posibilidad de personalizar el centro de ayuda en Jira Service Management Cloud. Hace un tiempo que os hablamos de Topics, la primera de las funcionalidades con las que Atlassian abr\u00eda su cat\u00e1logo de customizaciones. Ahora, tambi\u00e9n puedes personalizar y probar elementos como la visibilidad de secciones, el uso de textos enriquecidos, e incluso a\u00f1adir contenido espec\u00edfico seg\u00fan el tipo de usuario o contexto. Cabe aclarar, que dicha funcionalidad a\u00fan se encuentra en beta y esta disponible \u00fanicamente para las versiones Premium y Enterprise de algunas instancias, no en todas. &nbsp; C\u00f3mo habilitar estas opciones 1. Habilitar el Centro de Ayuda Personalizado (si a\u00fan no est\u00e1 activo) Accede a Jira Service Management como administrador. Dir\u00edgete a Project settings &gt; Portal settings. 2. Dise\u00f1o b\u00e1sico del Help Center personalizado: Para la creaci\u00f3n de multiples portales, se debe tener licenciamiento Premium o Enterprise. Colores y logotipos: Una vez habilitado el portal podemos agregar el logotipo de la empresa y ajustar los colores de fondo y los botones para alinearlo con la identidad visual. Paso a probar: Cambia los colores y a\u00f1ade el logo de la empresa para ver c\u00f3mo impacta en la experiencia visual de los usuarios, tambi\u00e9n el&#8230;<\/p>\n","protected":false},"author":3,"featured_media":47889,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[223],"tags":[],"class_list":["post-47869","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-jsm-y-service-collection"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Atlassian amplia las capacidades de personalizaci\u00f3n del centro de ayuda en JSM Cloud | blog Atlassian<\/title>\n<meta name=\"description\" content=\"Ya est\u00e1 en\u00a0beta la posibilidad de personalizar el centro de ayuda en Jira Service Management Cloud\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Atlassian amplia las capacidades de personalizaci\u00f3n del centro de ayuda en JSM Cloud | blog Atlassian\" \/>\n<meta property=\"og:description\" content=\"Ya est\u00e1 en\u00a0beta la posibilidad de personalizar el centro de ayuda en Jira Service Management Cloud\" \/>\n<meta property=\"og:url\" content=\"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/\" \/>\n<meta property=\"og:site_name\" content=\"Atlassian Sngular\" \/>\n<meta property=\"article:published_time\" content=\"2025-01-07T08:45:35+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-11T22:48:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/aidriven-climate-control-public-spaces.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2334\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Santiago\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/\"},\"author\":{\"name\":\"Santiago\",\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/#\/schema\/person\/cd7ca64d3ff70e15bdfa7e297f217952\"},\"headline\":\"Atlassian amplia las capacidades de personalizaci\u00f3n del centro de ayuda en JSM Cloud\",\"datePublished\":\"2025-01-07T08:45:35+00:00\",\"dateModified\":\"2026-02-11T22:48:34+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/\"},\"wordCount\":574,\"publisher\":{\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/#organization\"},\"image\":{\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/aidriven-climate-control-public-spaces.jpg\",\"articleSection\":[\"JSM &amp; Service Collection\"],\"inLanguage\":\"es\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/\",\"url\":\"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/\",\"name\":\"Atlassian amplia las capacidades de personalizaci\u00f3n del centro de ayuda en JSM Cloud | blog Atlassian\",\"isPartOf\":{\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/aidriven-climate-control-public-spaces.jpg\",\"datePublished\":\"2025-01-07T08:45:35+00:00\",\"dateModified\":\"2026-02-11T22:48:34+00:00\",\"description\":\"Ya est\u00e1 en\u00a0beta la posibilidad de personalizar el centro de ayuda en Jira Service Management Cloud\",\"breadcrumb\":{\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/#primaryimage\",\"url\":\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/aidriven-climate-control-public-spaces.jpg\",\"contentUrl\":\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/aidriven-climate-control-public-spaces.jpg\",\"width\":2334,\"height\":1000},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/partners.sngular.com\/atlassian\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Atlassian amplia las capacidades de personalizaci\u00f3n del centro de ayuda en JSM Cloud\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/#website\",\"url\":\"https:\/\/partners.sngular.com\/atlassian\/\",\"name\":\"Atlassian Sngular\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/partners.sngular.com\/atlassian\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/#organization\",\"name\":\"TecnoFor\",\"url\":\"https:\/\/partners.sngular.com\/atlassian\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2022\/03\/Logo-Tecnofor-2022-grande-color-transparente-16-9.png\",\"contentUrl\":\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2022\/03\/Logo-Tecnofor-2022-grande-color-transparente-16-9.png\",\"width\":1123,\"height\":632,\"caption\":\"TecnoFor\"},\"image\":{\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/#\/schema\/person\/cd7ca64d3ff70e15bdfa7e297f217952\",\"name\":\"Santiago\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Atlassian amplia las capacidades de personalizaci\u00f3n del centro de ayuda en JSM Cloud | blog Atlassian","description":"Ya est\u00e1 en\u00a0beta la posibilidad de personalizar el centro de ayuda en Jira Service Management Cloud","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/","og_locale":"es_ES","og_type":"article","og_title":"Atlassian amplia las capacidades de personalizaci\u00f3n del centro de ayuda en JSM Cloud | blog Atlassian","og_description":"Ya est\u00e1 en\u00a0beta la posibilidad de personalizar el centro de ayuda en Jira Service Management Cloud","og_url":"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/","og_site_name":"Atlassian Sngular","article_published_time":"2025-01-07T08:45:35+00:00","article_modified_time":"2026-02-11T22:48:34+00:00","og_image":[{"width":2334,"height":1000,"url":"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/aidriven-climate-control-public-spaces.jpg","type":"image\/jpeg"}],"author":"Santiago","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/#article","isPartOf":{"@id":"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/"},"author":{"name":"Santiago","@id":"https:\/\/partners.sngular.com\/atlassian\/#\/schema\/person\/cd7ca64d3ff70e15bdfa7e297f217952"},"headline":"Atlassian amplia las capacidades de personalizaci\u00f3n del centro de ayuda en JSM Cloud","datePublished":"2025-01-07T08:45:35+00:00","dateModified":"2026-02-11T22:48:34+00:00","mainEntityOfPage":{"@id":"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/"},"wordCount":574,"publisher":{"@id":"https:\/\/partners.sngular.com\/atlassian\/#organization"},"image":{"@id":"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/#primaryimage"},"thumbnailUrl":"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/aidriven-climate-control-public-spaces.jpg","articleSection":["JSM &amp; Service Collection"],"inLanguage":"es"},{"@type":"WebPage","@id":"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/","url":"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/","name":"Atlassian amplia las capacidades de personalizaci\u00f3n del centro de ayuda en JSM Cloud | blog Atlassian","isPartOf":{"@id":"https:\/\/partners.sngular.com\/atlassian\/#website"},"primaryImageOfPage":{"@id":"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/#primaryimage"},"image":{"@id":"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/#primaryimage"},"thumbnailUrl":"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/aidriven-climate-control-public-spaces.jpg","datePublished":"2025-01-07T08:45:35+00:00","dateModified":"2026-02-11T22:48:34+00:00","description":"Ya est\u00e1 en\u00a0beta la posibilidad de personalizar el centro de ayuda en Jira Service Management Cloud","breadcrumb":{"@id":"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/#primaryimage","url":"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/aidriven-climate-control-public-spaces.jpg","contentUrl":"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2025\/01\/aidriven-climate-control-public-spaces.jpg","width":2334,"height":1000},{"@type":"BreadcrumbList","@id":"https:\/\/partners.sngular.com\/atlassian\/atlassian-ampliando-las-capacidades-de-personalizacion-del-centro-de-ayuda-en-jsm-cloud\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/partners.sngular.com\/atlassian\/en\/"},{"@type":"ListItem","position":2,"name":"Atlassian amplia las capacidades de personalizaci\u00f3n del centro de ayuda en JSM Cloud"}]},{"@type":"WebSite","@id":"https:\/\/partners.sngular.com\/atlassian\/#website","url":"https:\/\/partners.sngular.com\/atlassian\/","name":"Atlassian Sngular","description":"","publisher":{"@id":"https:\/\/partners.sngular.com\/atlassian\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/partners.sngular.com\/atlassian\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/partners.sngular.com\/atlassian\/#organization","name":"TecnoFor","url":"https:\/\/partners.sngular.com\/atlassian\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/partners.sngular.com\/atlassian\/#\/schema\/logo\/image\/","url":"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2022\/03\/Logo-Tecnofor-2022-grande-color-transparente-16-9.png","contentUrl":"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2022\/03\/Logo-Tecnofor-2022-grande-color-transparente-16-9.png","width":1123,"height":632,"caption":"TecnoFor"},"image":{"@id":"https:\/\/partners.sngular.com\/atlassian\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/partners.sngular.com\/atlassian\/#\/schema\/person\/cd7ca64d3ff70e15bdfa7e297f217952","name":"Santiago"}]}},"meta_box":[],"_links":{"self":[{"href":"https:\/\/partners.sngular.com\/atlassian\/wp-json\/wp\/v2\/posts\/47869","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/partners.sngular.com\/atlassian\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/partners.sngular.com\/atlassian\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/partners.sngular.com\/atlassian\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/partners.sngular.com\/atlassian\/wp-json\/wp\/v2\/comments?post=47869"}],"version-history":[{"count":12,"href":"https:\/\/partners.sngular.com\/atlassian\/wp-json\/wp\/v2\/posts\/47869\/revisions"}],"predecessor-version":[{"id":47900,"href":"https:\/\/partners.sngular.com\/atlassian\/wp-json\/wp\/v2\/posts\/47869\/revisions\/47900"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/partners.sngular.com\/atlassian\/wp-json\/wp\/v2\/media\/47889"}],"wp:attachment":[{"href":"https:\/\/partners.sngular.com\/atlassian\/wp-json\/wp\/v2\/media?parent=47869"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/partners.sngular.com\/atlassian\/wp-json\/wp\/v2\/categories?post=47869"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/partners.sngular.com\/atlassian\/wp-json\/wp\/v2\/tags?post=47869"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}