{"id":53834,"date":"2026-07-17T11:49:48","date_gmt":"2026-07-17T09:49:48","guid":{"rendered":"https:\/\/partners.sngular.com\/atlassian\/?p=53834"},"modified":"2026-07-17T12:25:51","modified_gmt":"2026-07-17T10:25:51","slug":"workforce-management-en-jira-service-management","status":"publish","type":"post","link":"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/","title":{"rendered":"\u00bfC\u00f3mo optimizar tu equipo de soporte con Workforce Management en Jira Service Management?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><section class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"pb22-sm last-paragraph-no-margin\">\n<div class=\"bloque-blog-head\">\n    <div class=\"bloque-blog-head-background\" style=\"background-image: url(https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/Professional-Woman-at-Desk-1101x771.webp);\">\n        <div class=\"bloque-blog-titulo\">\n            <h1 class=\"\" style=\"text-align: center\">\u00bfC\u00f3mo optimizar tu equipo de soporte con Workforce Management en Jira Service Management?<\/h1>\n        <\/div>\n    <\/div>\n    <div class=\"bloque-blog-info\">\n    <\/div>\n<\/div>\n\n<\/div><div class=\" vc_custom_1784281835736 last-paragraph-no-margin\"><p><span style=\"font-weight: 400;\">El nuevo m\u00f3dulo de <strong>Workforce Management en Jira Service Management (JSM)<\/strong> permite automatizar la asignaci\u00f3n de tickets en equipos de soporte, analizando en tiempo real la capacidad, turnos y disponibilidad de tus agentes. En lugar de depender de la asignaci\u00f3n manual, analiza en tiempo real la capacidad de cada agente, sus horarios y su disponibilidad para asignar las tareas de forma inteligente. Workforce Management en Jira Service Management elimina los cuellos de botella y garantiza que cada solicitud llegue de inmediato al profesional m\u00e1s id\u00f3neo. En Sngular, como Platinum Partners de Atlassian, te contamos paso a paso c\u00f3mo activar y configurar esta funcionalidad para controlar tus operaciones sin a\u00f1adir complejidad.<\/span><\/p>\n<\/div><div class=\"pt22-sm last-paragraph-no-margin\"><p><span style=\"font-weight: 400;\">A inicios de este a\u00f1o, Atlassian comenz\u00f3 una investigaci\u00f3n profunda sobre la optimizaci\u00f3n de la fuerza de trabajo (<\/span><i><span style=\"font-weight: 400;\">Workforce Optimisation<\/span><\/i><span style=\"font-weight: 400;\">) en <strong>Jira Service Management<\/strong>. Quer\u00edan entender c\u00f3mo gestionaban los clientes la capacidad de sus equipos y qu\u00e9 frustraciones encontraban en el d\u00eda a d\u00eda. Unos meses m\u00e1s tarde, presentaron<\/span> <a href=\"https:\/\/community.atlassian.com\/forums\/Jira-Service-Management-articles\/Workforce-Management-in-JSM-is-Now-Generally-Available\/ba-p\/3250138\"><b>Workforce Management<\/b><\/a><b>.<\/b><span style=\"font-weight: 400;\"> Una nueva feature de Jira Service Management (JSM) pensada para enrutar el trabajo al equipo adecuado (y al agente adecuado dentro de ese equipo) utilizando la capacidad, los horarios de turnos y la disponibilidad de los agentes de soporte.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u26a0\ufe0fPara gestionar expectativas desde el principio, cabe aclarar que esta funcionalidad solo est\u00e1 disponible en los planes <\/span><b>Premium<\/b><span style=\"font-weight: 400;\"> y <\/span><b>Enterprise <\/b><span style=\"font-weight: 400;\">de Jira Service Management.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-53844 size-full aligncenter\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-1.webp\" alt=\"workforce management en jira service management\" width=\"908\" height=\"611\" srcset=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-1.webp 908w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-1-300x202.webp 300w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-1-768x517.webp 768w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-1-120x81.webp 120w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-1-81x55.webp 81w\" sizes=\"auto, (max-width: 908px) 100vw, 908px\" \/><\/p>\n<p>En este art\u00edculo, a<span style=\"font-weight: 400;\">nalizamos en detalle c\u00f3mo funciona esta herramienta en el d\u00eda a d\u00eda.<\/span><\/p>\n<h2><strong>\u00bfQu\u00e9 puedes hacer con la nueva funcionalidad Workforce Management en Jira Service Management?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Esta nueva feature te ayuda a automatizar y simplificar tu operativa a trav\u00e9s de cuatro acciones clave:<\/span><\/p>\n<ul>\n<li><strong>Asignar el trabajo al agente adecuado: <\/strong><span style=\"font-weight: 400;\">Olv\u00eddate de la asignaci\u00f3n manual o del \u00abquien primero lo vea\u00bb. El sistema enruta los nuevos tickets seg\u00fan la capacidad, disponibilidad y turnos de los agentes de soporte. (Si sigues leyendo, ver\u00e1s exactamente c\u00f3mo se hace esta asignaci\u00f3n).<\/span><\/li>\n<li><strong>Consultar la capacidad del equipo: <\/strong>Puedes saber r\u00e1pidamente cu\u00e1ntos tickets activos tiene asignados actualmente cada agente y establecer la capacidad esperada para cada equipo.<\/li>\n<li><strong>Gestionar cambios de horario: <\/strong>Planifica y visualiza los turnos de cada agente directamente en Jira para asegurar que siempre haya cobertura en las horas de mayor demanda.<\/li>\n<li><strong>Controlar la disponibilidad: <\/strong>Cada agente puede marcar cu\u00e1ndo est\u00e1 activo o ausente (por ejemplo, en un descanso o reuni\u00f3n) para que el motor de asignaci\u00f3n autom\u00e1tica lo salte temporalmente.<\/li>\n<\/ul>\n<h2><strong>\u00bfQu\u00e9 perfiles se benefician m\u00e1s de esta herramienta de gesti\u00f3n?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Para entender el valor de este m\u00f3dulo, conviene analizar el impacto positivo que tiene en los diferentes miembros de tu organizaci\u00f3n:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Los administradores del espacio de servicio <\/b><span style=\"font-weight: 400;\">ganan agilidad al<\/span> <span style=\"font-weight: 400;\">configurar esta funcionalidad de forma independiente en cada espacio de trabajo, elaborar horarios de turnos precisos y elegir los m\u00e9todos de asignaci\u00f3n.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Los agentes de soporte<\/b><span style=\"font-weight: 400;\"> logran equilibrar su trabajo diario,notificar sus ausencias, ver su propia capacidad y la del equipo actual, y aceptar trabajos asignados.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Los clientes (usuarios finales) <\/b><span style=\"font-weight: 400;\">perciben una mejora notable en la capacidad del servicio al recibir respuestas m\u00e1s \u00e1giles y consistentes, ya que su solicitud llega de inmediato a un especialista libre.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0\ud83d\udca1 Un consejo pr\u00e1ctico para tu equipo: las colas tradicionales de Jira con asignaci\u00f3n manual siguen siendo una opci\u00f3n excelente si gestionas un volumen de tickets bajo o muy estable. Por el contrario, cuando la distribuci\u00f3n diaria del trabajo y los cuellos de botella son tu pesadilla diaria, es hora de probar Workforce Management en Jira Service Management.\u00a0<\/span><\/p>\n<h2><strong>\u00bfC\u00f3mo se configura Workforce Management en Jira Service Management?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Ahora que ya conoces la teor\u00eda, vamos a la pr\u00e1ctica.<\/span><a href=\"https:\/\/support.atlassian.com\/jira-service-management-cloud\/docs\/set-up-workforce-management-in-jira-service-management\/\"><span style=\"font-weight: 400;\"> \u00bfC\u00f3mo configurar Workforce Management?<\/span><\/a><span style=\"font-weight: 400;\"> y sobre todo \u00bfC\u00f3mo y en qu\u00e9 casos sacarle partido? Te lo contamos paso a paso.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Activa Workforce Management en tu espacio de Jira Service Management<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Lo primero que tienes que hacer es entrar en la configuraci\u00f3n de tu espacio de Jira Service Management. En el men\u00fa de \u201cFeatures\u201d, ver\u00e1s una nueva opci\u00f3n llamada \u201cWorforce Management\u201d. Aseg\u00farate de activarla.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-53843 size-full aligncenter\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-2.webp\" alt=\"workforce management en jira service management\" width=\"1342\" height=\"297\" srcset=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-2.webp 1342w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-2-300x66.webp 300w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-2-1024x227.webp 1024w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-2-768x170.webp 768w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-2-1200x266.webp 1200w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-2-120x27.webp 120w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-2-81x18.webp 81w\" sizes=\"auto, (max-width: 1342px) 100vw, 1342px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">En cuanto la actives, aparecer\u00e1 un nuevo men\u00fa lateral, tanto para los administradores como para los agentes de soporte), llamado \u201cWorkforce\u201d.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dir\u00edgete a la barra lateral (en la administraci\u00f3n del espacio) y activa la funcionalidad <\/span><b>Workforce<\/b><span style=\"font-weight: 400;\">:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-53842 size-full aligncenter\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-3.webp\" alt=\"workforce management en jira service management\" width=\"1896\" height=\"590\" srcset=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-3.webp 1896w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-3-300x93.webp 300w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-3-1024x319.webp 1024w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-3-768x239.webp 768w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-3-1536x478.webp 1536w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-3-1200x373.webp 1200w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-3-120x37.webp 120w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-3-81x25.webp 81w\" sizes=\"auto, (max-width: 1896px) 100vw, 1896px\" \/><\/p>\n<h3><span style=\"font-weight: 400;\">2. Configura tus equipos<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A continuaci\u00f3n, selecciona el o los <\/span><b>equipos que participar\u00e1n en este espacio<\/b><span style=\"font-weight: 400;\">. Pueden ser hasta 15 diferentes. Esta funcionalidad est\u00e1 100% ligada a los <\/span><b>\u201cTeams\u201d<\/b><span style=\"font-weight: 400;\">. Los equipos que podemos configurar en Atlassian donde agrupar a nuestros agentes por ejemplo. Si no tienes un Team creado, no te preocupes, porque tambi\u00e9n puedes convertir en Team, cualquier grupo de tu organizaci\u00f3n que ya exista.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-53841 size-full aligncenter\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-4.webp\" alt=\"workforce management en jira service management\" width=\"1789\" height=\"521\" srcset=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-4.webp 1789w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-4-300x87.webp 300w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-4-1024x298.webp 1024w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-4-768x224.webp 768w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-4-1536x447.webp 1536w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-4-1200x349.webp 1200w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-4-120x35.webp 120w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-4-81x24.webp 81w\" sizes=\"auto, (max-width: 1789px) 100vw, 1789px\" \/><\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-53840 size-full aligncenter\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-5.webp\" alt=\"workforce management en jira service management\" width=\"1440\" height=\"622\" srcset=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-5.webp 1440w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-5-300x130.webp 300w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-5-1024x442.webp 1024w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-5-768x332.webp 768w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-5-1200x518.webp 1200w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-5-120x52.webp 120w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-5-81x35.webp 81w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<h2><\/h2>\n<h3><span style=\"font-weight: 400;\">3. Configura el enrutamiento y asignaci\u00f3n de tickets\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Posteriormente, definir\u00e1s las reglas b\u00e1sicas de asignaci\u00f3n y el enrutamiento autom\u00e1tico de tus tickets.<\/span><\/p>\n<ul>\n<li><strong>Estado de disponibilidad por defecto: <\/strong><span style=\"font-weight: 400;\">Determina si los agentes de soporte comienzan su jornada laboral como activos de forma autom\u00e1tica o si deben marcar su disponibilidad manualmente al iniciar sesi\u00f3n.<\/span><\/li>\n<li><strong>Algoritmo autom\u00e1tico de capacidad: <\/strong>Cuando entra un ticket y se asocia a un equipo, el <a href=\"https:\/\/support.atlassian.com\/jira-service-management-cloud\/docs\/route-work-to-the-right-agent-in-workforce-management\/\">enrutamiento autom\u00e1tico<\/a> busca al agente libre con mayor capacidad disponible. En caso de que toda la plantilla se encuentre al l\u00edmite de sus tareas o fuera de su turno laboral, la solicitud permanecer\u00e1 en espera de asignaci\u00f3n.<\/li>\n<li><strong>Compatibilidad con Automation: <\/strong><span style=\"font-weight: 400;\">El reparto de tareas se ejecuta de manera coordinada con tus reglas de automatizaci\u00f3n preestablecidas. Esto significa que puedes mantener tus flujos de SLAs, notificaciones o cambios de estado activos mientras Workforce Management gestiona de forma dedicada qui\u00e9n asume el trabajo.<\/span><\/li>\n<li><strong>Definici\u00f3n de los l\u00edmites de capacidad: <\/strong>Y lo m\u00e1s importante, tenemos que definir la <b>capacidad <\/b>por equipo. Una de las cr\u00edticas principales a esta funcionalidad, viene precisamente por este punto, en el que ahora mismo, Atlassian \u00fanicamente nos permite configurar la capacidad de nuestro equipo de agentes, en base a cu\u00e1ntos work items pueden tener asignados.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-53839 size-full aligncenter\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-6.webp\" alt=\"workforce management en jira service management\" width=\"1280\" height=\"533\" srcset=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-6.webp 1280w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-6-300x125.webp 300w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-6-1024x426.webp 1024w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-6-768x320.webp 768w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-6-1200x500.webp 1200w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-6-120x50.webp 120w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-6-81x34.webp 81w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Con estos pasos, la configuraci\u00f3n a nivel de administraci\u00f3n queda completa.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">En cambio, desde el punto de vista de los agentes y el Service Manager, s\u00ed que podemos ajustar todav\u00eda alguna cosa m\u00e1s.<\/span><\/p>\n<h2><strong>\u00bfC\u00f3mo consultar el rendimiento y la capacidad operativa del equipo?<\/strong><\/h2>\n<h6><strong>Gestiona los horarios de trabajo con calendarios personalizados<\/strong><\/h6>\n<p><span style=\"font-weight: 400;\">El men\u00fa lateral izquierdo de tu espacio muestra nuevas alternativas de visualizaci\u00f3n y control.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-53838 size-full\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-7.webp\" alt=\"workforce management en jira service management\" width=\"235\" height=\"157\" srcset=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-7.webp 235w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-7-120x80.webp 120w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-7-81x54.webp 81w\" sizes=\"auto, (max-width: 235px) 100vw, 235px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">La plataforma te permite coordinar y estructurar las jornadas de trabajo de tus profesionales directamente en Jira Service Management. Esto facilita la creaci\u00f3n de turnos rotativos y la gesti\u00f3n de equipos distribuidos en zonas horarias diferentes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Puedes dise\u00f1ar un calendario desde 0, o si lo prefieres, importar una plantilla de planificaci\u00f3n que ya tengas <\/span><a href=\"https:\/\/support.atlassian.com\/jira-service-management-cloud\/docs\/bulk-import-schedules-using-csv\/\"><span style=\"font-weight: 400;\">creada v\u00eda CSV.<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">A la hora de crearlo, puedes definir a qu\u00e9 equipo aplica, y a qu\u00e9 miembros de ese equipo. Puede suceder que en un mismo equipo, haya integrantes en zonas horarias diferentes por ejemplo. Esto resulta de gran utilidad para gestionar plantillas multiculturales y geogr\u00e1ficamente dispersas.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-53837 size-full aligncenter\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-8.webp\" alt=\"workforce management en jira service management\" width=\"999\" height=\"642\" srcset=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-8.webp 999w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-8-300x193.webp 300w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-8-768x494.webp 768w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-8-120x77.webp 120w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-8-81x52.webp 81w\" sizes=\"auto, (max-width: 999px) 100vw, 999px\" \/><\/p>\n<h6><strong>Visualiza f\u00e1cilmente la carga de trabajo de cada agente<\/strong><\/h6>\n<p><span style=\"font-weight: 400;\">En cuanto hayas configurado tu primer calendario, ver\u00e1s que en el men\u00fa de Summary de tu espacio aparece una nueva pesta\u00f1a: \u201cWorkforce Forecasting\u201d. Esta secci\u00f3n te ofrece un dashboard con una proyecci\u00f3n a 30 d\u00edas sobre el reparto estimado de tareas de tu equipo.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Esta vista en tiempo real te ayuda a prevenir la saturaci\u00f3n de los t\u00e9cnicos y a identificar de forma inmediata a los profesionales con margen para asumir nuevos casos, al consultar la capacidad en tiempo real.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-53836 size-full aligncenter\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-9.webp\" alt=\"workforce management en jira service management\" width=\"999\" height=\"685\" srcset=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-9.webp 999w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-9-300x206.webp 300w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-9-768x527.webp 768w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-9-120x82.webp 120w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-9-81x56.webp 81w\" sizes=\"auto, (max-width: 999px) 100vw, 999px\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Los niveles de carga, por el momento, son fijos. No se pueden editar, y muestran la siguiente informaci\u00f3n:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Overloaded (en rojo)<\/strong>: el agente est\u00e1 sobrecargado. Est\u00e1 por encima del 84% de capacidad.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>High (en amarillo):<\/strong> el agente est\u00e1 entre el 60% y el 84% de capacidad.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Optimal (en verde):<\/strong> el agente est\u00e1 hasta el 60% de capacidad.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Idle (en gris):<\/strong> el agente est\u00e1 en reposo, no tiene tareas asignadas.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Si quieres ver exactamente c\u00f3mo se hace este c\u00e1lculo,<\/span> <a href=\"https:\/\/support.atlassian.com\/jira-service-management-cloud\/docs\/see-your-teams-capacity-in-workforce-management\/\"><span style=\"font-weight: 400;\">echa un vistazo a la documentaci\u00f3n oficial.<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Pero ya te adelanto que este es otro de los grandes puntos de mejora de esta soluci\u00f3n. Lo ideal ser\u00eda poder configurar los porcentajes seg\u00fan los criterios que est\u00e9n establecidos en cada equipo. Y que el c\u00e1lculo de la capacidad no se centrara \u00fanicamente en la asignaci\u00f3n de tickets.<\/span><\/p>\n<h6><strong>Consulta la capacidad general de todo tu equipo<\/strong><\/h6>\n<p><span style=\"font-weight: 400;\">Adem\u00e1s, tienes a tu disposici\u00f3n una vista unificada que muestra la <\/span><b>disponibilidad <\/b><span style=\"font-weight: 400;\">general de todo el equipo, con la opci\u00f3n de indicar manualmente si alguno de los agentes no est\u00e1 realmente disponible.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-53835 size-full aligncenter\" src=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-10.webp\" alt=\"workforce management en jira service management\" width=\"999\" height=\"650\" srcset=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-10.webp 999w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-10-300x195.webp 300w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-10-768x500.webp 768w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-10-120x78.webp 120w, https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/workforce-management-10-81x53.webp 81w\" sizes=\"auto, (max-width: 999px) 100vw, 999px\" \/><\/p>\n<h2><\/h2>\n<h2><span style=\"font-weight: 400;\">\u00bfQu\u00e9 novedades incorporar\u00e1 Atlassian en el futuro?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Si has llegado hasta aqu\u00ed y t\u00fa tambi\u00e9n echas en falta alguna cosa, no eres la \u00fanica persona \ud83d\ude07<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sabemos que Atlassian ya est\u00e1 trabajando en nuevas funcionalidades como:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Enrutamiento basado en habilidades (Skills):<\/b><span style=\"font-weight: 400;\"> Para enviar los tickets no solo al que est\u00e9 libre, sino al que realmente sea experto en esa tecnolog\u00eda.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Detecci\u00f3n de brechas de cobertura:<\/b><span style=\"font-weight: 400;\"> Identificaci\u00f3n autom\u00e1tica de turnos descubiertos y sugerencia de reemplazos.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Gesti\u00f3n de ausencias integradas:<\/b><span style=\"font-weight: 400;\"> Gesti\u00f3n de vacaciones y permisos de los agentes directamente reflejados en su capacidad diaria.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Informes avanzados nativos:<\/b><span style=\"font-weight: 400;\"> Dashboards integrados para analizar la utilizaci\u00f3n real del equipo.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">El ecosistema de Jira Service Management sigue evolucionando para adaptarse a las necesidades de tu negocio. Estaremos muy atentos a las pr\u00f3ximas actualizaciones que permitan personalizar los criterios de capacidad seg\u00fan tus propios est\u00e1ndares de servicio.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u26a0\ufe0fUn disclaimer final: esta nueva funcionalidad no cumple con la normativa HIPAA y no debe utilizarse para almacenar ni procesar Informaci\u00f3n de Salud Protegida ni ning\u00fan otro dato sujeto a HIPAA.<\/span><\/p>\n<\/div><div class=\"last-paragraph-no-margin\"><div class=\"p\">\n            <strong>Mar\u00eda Ferre\u00f1o<\/strong> - 17 de julio de 2026\n            \/ Comparte:<style>\r\n.tnf_share#tnfShare71792 {\r\n    display: inline-block;\r\n    padding: 0 0.5rem;\r\n    font-size: 18px;\r\n}\r\n#tnfShare71792 .tnf_share_net {\r\n    display: inline-block;\r\n    padding: 0 0.5rem;\r\n    position: relative;\r\n}\r\n#tnfShare71792 img {\r\n    width: 18px;\r\n    height: 18px;\r\n}\r\n#tnfShare71792 .tnf_share_net i {\r\n    vertical-align: middle;\r\n}\r\n#tnfShare71792 .special-copy-icon {\r\n    font-size: 16px;\r\n}\r\n#tnfShare71792 .tnf_share_net a, .as-linkable {\r\n    color: #6f6f6f !important;\r\n    cursor: pointer;\r\n}\r\n.tnf_share_net a:hover, .as-linkable:hover {\r\n    color: #465ea2 !important;\r\n}\r\n#tnfShare71792 .tnf_share_copy_info {\r\n    font-size: 12px !important;\r\n    background-color: #202a4488;\r\n    color: #fff;\r\n    padding: 0.5rem 1rem;\r\n    position: absolute;\r\n    width: max-content;\r\n    left: 0;\r\n    bottom: 42px;\r\n    border-radius: 2px;\r\n}\r\n<\/style>\r\n<div class=\"tnf_share\" id=\"tnfShare71792\"><div class=\"tnf_share_net linkedin-in\" id=\"linkedinin_tnfShare71792\" title=\"Compartir en LinkedIn\">\r\n    <a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fpartners.sngular.com%2Fatlassian%2Fwp-json%2Fwp%2Fv2%2Fposts%2F53834\" target=\"_blank\" rel=\"noopener noreferrer\"><i class=\"fab fa-linkedin-in\"><\/i><\/a>\r\n<\/div><div class=\"tnf_share_net twitter\" id=\"twitter_tnfShare71792\" title=\"Compartir en Twitter\">\r\n    <a href=\"https:\/\/twitter.com\/intent\/tweet?text=%C2%BFC%C3%B3mo%20optimizar%20tu%20equipo%20de%20soporte%20con%20Workforce%20Management%20en%20Jira%20Service%20Management%3F&amp;url=https%3A%2F%2Fpartners.sngular.com%2Fatlassian%2Fwp-json%2Fwp%2Fv2%2Fposts%2F53834&amp;related=Tecnofor%3ATecnofor\" target=\"_blank\" rel=\"noopener noreferrer\"><i class=\"fab fa-twitter\"><\/i><\/a>\r\n<\/div><div class=\"tnf_share_net whatsapp\" id=\"whatsapp_tnfShare71792\" title=\"Compartir en WhatsApp\">\r\n    <a href=\" https:\/\/wa.me\/?text=%C2%BFC%C3%B3mo+optimizar+tu+equipo+de+soporte+con+Workforce+Management+en+Jira+Service+Management%3F%0A%0Ahttps%3A%2F%2Fpartners.sngular.com%2Fatlassian%2Fwp-json%2Fwp%2Fv2%2Fposts%2F53834\" target=\"_blank\" rel=\"noopener noreferrer\"><i class=\"fab fa-whatsapp\"><\/i><\/a>\r\n<\/div><div class=\"tnf_share_net copy\" id=\"copy_tnfShare71792\" title=\"Copiar al portapapeles\">\r\n    <i class=\"fa fa-copy as-linkable special-copy-icon\"><\/i>\r\n    <div class=\"tnf_share_copy_info hide\" id=\"infocopy_tnfShare71792\"><\/div>\r\n<\/div>\r\n<script type=\"text\/javascript\">\r\n    jQuery(function() {\r\n        jQuery(\"#copy_tnfShare71792\").on('click', function(e) {\r\n            e.preventDefault();\r\n            navigator.clipboard.writeText( \"https:\\\/\\\/partners.sngular.com\\\/atlassian\\\/wp-json\\\/wp\\\/v2\\\/posts\\\/53834\" ).then(() => {\r\n                jQuery(\"#infocopy_tnfShare71792\").html('<i class=\"fas fa-check\"><\/i> Se ha copiado al portapapeles').removeClass('hide');\r\n                window.setTimeout(() => { jQuery(\"#infocopy_tnfShare71792\").addClass('hide'); }, 3000);\r\n            }, () => {\r\n                jQuery(\"#infocopy_tnfShare71792\").html('<i class=\"fas fa-times\"><\/i> Algo ha fallado y no se pudo copiar').removeClass('hide');\r\n                window.setTimeout(() => { jQuery(\"#infocopy_tnfShare71792\").addClass('hide'); }, 3000)\r\n            });\r\n        })\r\n    });\r\n<\/script><\/div>\n        <\/div>\n<\/div><\/div><\/div><\/div><\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"\u00bfC\u00f3mo optimizar tu equipo de soporte con Workforce Management en Jira Service Management? El nuevo m\u00f3dulo de Workforce Management en Jira Service Management (JSM) permite automatizar la asignaci\u00f3n de tickets en equipos de soporte, analizando en tiempo real la capacidad, turnos y disponibilidad de tus agentes. En lugar de depender de la asignaci\u00f3n manual, analiza en tiempo real la capacidad de cada agente, sus horarios y su disponibilidad para asignar las tareas de forma inteligente. Workforce Management en Jira Service Management elimina los cuellos de botella y garantiza que cada solicitud llegue de inmediato al profesional m\u00e1s id\u00f3neo. En Sngular, como Platinum Partners de Atlassian, te contamos paso a paso c\u00f3mo activar y configurar esta funcionalidad para controlar tus operaciones sin a\u00f1adir complejidad. A inicios de este a\u00f1o, Atlassian comenz\u00f3 una investigaci\u00f3n profunda sobre la optimizaci\u00f3n de la fuerza de trabajo (Workforce Optimisation) en Jira Service Management. Quer\u00edan entender c\u00f3mo gestionaban los clientes la capacidad de sus equipos y qu\u00e9 frustraciones encontraban en el d\u00eda a d\u00eda. Unos meses m\u00e1s tarde, presentaron Workforce Management. Una nueva feature de Jira Service Management (JSM) pensada para enrutar el trabajo al equipo adecuado (y al agente adecuado dentro de ese equipo) utilizando la...","protected":false},"author":31,"featured_media":53860,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[223,534],"tags":[151,683,588,550,681,576,679],"class_list":["post-53834","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-jsm-y-service-collection","category-blog-novedades-atlassian","tag-atlassian","tag-gestion-de-equipos","tag-itsm","tag-jira-service-management","tag-optimizacion-de-soporte","tag-productividad","tag-workforce-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00bfC\u00f3mo optimizar tu equipo de soporte con Workforce Management en Jira Service Management? | blog Atlassian<\/title>\n<meta name=\"description\" content=\"Optimiza tu soporte con Workforce Management en Jira Service Management. Automatiza la asignaci\u00f3n de tickets seg\u00fan la capacidad de tu equipo.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00bfC\u00f3mo optimizar tu equipo de soporte con Workforce Management en Jira Service Management? | blog Atlassian\" \/>\n<meta property=\"og:description\" content=\"Optimiza tu soporte con Workforce Management en Jira Service Management. Automatiza la asignaci\u00f3n de tickets seg\u00fan la capacidad de tu equipo.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/\" \/>\n<meta property=\"og:site_name\" content=\"Atlassian Sngular\" \/>\n<meta property=\"article:published_time\" content=\"2026-07-17T09:49:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-17T10:25:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/Professional-Woman-at-Desk.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"840\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Ant\u00eda\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/\"},\"author\":{\"name\":\"Ant\u00eda\",\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/#\/schema\/person\/b1eead6b54fcb8841013528f48a55e92\"},\"headline\":\"\u00bfC\u00f3mo optimizar tu equipo de soporte con Workforce Management en Jira Service Management?\",\"datePublished\":\"2026-07-17T09:49:48+00:00\",\"dateModified\":\"2026-07-17T10:25:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/\"},\"wordCount\":1785,\"publisher\":{\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/#organization\"},\"image\":{\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/Professional-Woman-at-Desk.webp\",\"keywords\":[\"Atlassian\",\"Gesti\u00f3n de equipos\",\"ITSM\",\"jira service management\",\"Optimizaci\u00f3n de soporte\",\"Productividad\",\"Workforce Management\"],\"articleSection\":[\"JSM &amp; Service Collection\",\"Novedades Atlassian\"],\"inLanguage\":\"es\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/\",\"url\":\"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/\",\"name\":\"\u00bfC\u00f3mo optimizar tu equipo de soporte con Workforce Management en Jira Service Management? | blog Atlassian\",\"isPartOf\":{\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/Professional-Woman-at-Desk.webp\",\"datePublished\":\"2026-07-17T09:49:48+00:00\",\"dateModified\":\"2026-07-17T10:25:51+00:00\",\"description\":\"Optimiza tu soporte con Workforce Management en Jira Service Management. Automatiza la asignaci\u00f3n de tickets seg\u00fan la capacidad de tu equipo.\",\"breadcrumb\":{\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/#primaryimage\",\"url\":\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/Professional-Woman-at-Desk.webp\",\"contentUrl\":\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/Professional-Woman-at-Desk.webp\",\"width\":1200,\"height\":840,\"caption\":\"Workforce Management en Jira Service Management\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/partners.sngular.com\/atlassian\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u00bfC\u00f3mo optimizar tu equipo de soporte con Workforce Management en Jira Service Management?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/#website\",\"url\":\"https:\/\/partners.sngular.com\/atlassian\/\",\"name\":\"Atlassian Sngular\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/partners.sngular.com\/atlassian\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/#organization\",\"name\":\"TecnoFor\",\"url\":\"https:\/\/partners.sngular.com\/atlassian\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2022\/03\/Logo-Tecnofor-2022-grande-color-transparente-16-9.png\",\"contentUrl\":\"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2022\/03\/Logo-Tecnofor-2022-grande-color-transparente-16-9.png\",\"width\":1123,\"height\":632,\"caption\":\"TecnoFor\"},\"image\":{\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/partners.sngular.com\/atlassian\/#\/schema\/person\/b1eead6b54fcb8841013528f48a55e92\",\"name\":\"Ant\u00eda\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u00bfC\u00f3mo optimizar tu equipo de soporte con Workforce Management en Jira Service Management? | blog Atlassian","description":"Optimiza tu soporte con Workforce Management en Jira Service Management. Automatiza la asignaci\u00f3n de tickets seg\u00fan la capacidad de tu equipo.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/","og_locale":"es_ES","og_type":"article","og_title":"\u00bfC\u00f3mo optimizar tu equipo de soporte con Workforce Management en Jira Service Management? | blog Atlassian","og_description":"Optimiza tu soporte con Workforce Management en Jira Service Management. Automatiza la asignaci\u00f3n de tickets seg\u00fan la capacidad de tu equipo.","og_url":"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/","og_site_name":"Atlassian Sngular","article_published_time":"2026-07-17T09:49:48+00:00","article_modified_time":"2026-07-17T10:25:51+00:00","og_image":[{"width":1200,"height":840,"url":"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/Professional-Woman-at-Desk.webp","type":"image\/webp"}],"author":"Ant\u00eda","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/#article","isPartOf":{"@id":"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/"},"author":{"name":"Ant\u00eda","@id":"https:\/\/partners.sngular.com\/atlassian\/#\/schema\/person\/b1eead6b54fcb8841013528f48a55e92"},"headline":"\u00bfC\u00f3mo optimizar tu equipo de soporte con Workforce Management en Jira Service Management?","datePublished":"2026-07-17T09:49:48+00:00","dateModified":"2026-07-17T10:25:51+00:00","mainEntityOfPage":{"@id":"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/"},"wordCount":1785,"publisher":{"@id":"https:\/\/partners.sngular.com\/atlassian\/#organization"},"image":{"@id":"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/#primaryimage"},"thumbnailUrl":"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/Professional-Woman-at-Desk.webp","keywords":["Atlassian","Gesti\u00f3n de equipos","ITSM","jira service management","Optimizaci\u00f3n de soporte","Productividad","Workforce Management"],"articleSection":["JSM &amp; Service Collection","Novedades Atlassian"],"inLanguage":"es"},{"@type":"WebPage","@id":"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/","url":"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/","name":"\u00bfC\u00f3mo optimizar tu equipo de soporte con Workforce Management en Jira Service Management? | blog Atlassian","isPartOf":{"@id":"https:\/\/partners.sngular.com\/atlassian\/#website"},"primaryImageOfPage":{"@id":"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/#primaryimage"},"image":{"@id":"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/#primaryimage"},"thumbnailUrl":"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/Professional-Woman-at-Desk.webp","datePublished":"2026-07-17T09:49:48+00:00","dateModified":"2026-07-17T10:25:51+00:00","description":"Optimiza tu soporte con Workforce Management en Jira Service Management. Automatiza la asignaci\u00f3n de tickets seg\u00fan la capacidad de tu equipo.","breadcrumb":{"@id":"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/#primaryimage","url":"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/Professional-Woman-at-Desk.webp","contentUrl":"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2026\/07\/Professional-Woman-at-Desk.webp","width":1200,"height":840,"caption":"Workforce Management en Jira Service Management"},{"@type":"BreadcrumbList","@id":"https:\/\/partners.sngular.com\/atlassian\/workforce-management-en-jira-service-management\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/partners.sngular.com\/atlassian\/en\/"},{"@type":"ListItem","position":2,"name":"\u00bfC\u00f3mo optimizar tu equipo de soporte con Workforce Management en Jira Service Management?"}]},{"@type":"WebSite","@id":"https:\/\/partners.sngular.com\/atlassian\/#website","url":"https:\/\/partners.sngular.com\/atlassian\/","name":"Atlassian Sngular","description":"","publisher":{"@id":"https:\/\/partners.sngular.com\/atlassian\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/partners.sngular.com\/atlassian\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/partners.sngular.com\/atlassian\/#organization","name":"TecnoFor","url":"https:\/\/partners.sngular.com\/atlassian\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/partners.sngular.com\/atlassian\/#\/schema\/logo\/image\/","url":"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2022\/03\/Logo-Tecnofor-2022-grande-color-transparente-16-9.png","contentUrl":"https:\/\/partners.sngular.com\/atlassian\/wp-content\/uploads\/2022\/03\/Logo-Tecnofor-2022-grande-color-transparente-16-9.png","width":1123,"height":632,"caption":"TecnoFor"},"image":{"@id":"https:\/\/partners.sngular.com\/atlassian\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/partners.sngular.com\/atlassian\/#\/schema\/person\/b1eead6b54fcb8841013528f48a55e92","name":"Ant\u00eda"}]}},"meta_box":[],"_links":{"self":[{"href":"https:\/\/partners.sngular.com\/atlassian\/wp-json\/wp\/v2\/posts\/53834","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/partners.sngular.com\/atlassian\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/partners.sngular.com\/atlassian\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/partners.sngular.com\/atlassian\/wp-json\/wp\/v2\/users\/31"}],"replies":[{"embeddable":true,"href":"https:\/\/partners.sngular.com\/atlassian\/wp-json\/wp\/v2\/comments?post=53834"}],"version-history":[{"count":21,"href":"https:\/\/partners.sngular.com\/atlassian\/wp-json\/wp\/v2\/posts\/53834\/revisions"}],"predecessor-version":[{"id":53866,"href":"https:\/\/partners.sngular.com\/atlassian\/wp-json\/wp\/v2\/posts\/53834\/revisions\/53866"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/partners.sngular.com\/atlassian\/wp-json\/wp\/v2\/media\/53860"}],"wp:attachment":[{"href":"https:\/\/partners.sngular.com\/atlassian\/wp-json\/wp\/v2\/media?parent=53834"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/partners.sngular.com\/atlassian\/wp-json\/wp\/v2\/categories?post=53834"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/partners.sngular.com\/atlassian\/wp-json\/wp\/v2\/tags?post=53834"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}