Atlassian Customer Service Management: Transform your Customer Service
Today’s consumers have increasingly high expectations. In fact, 7 out of 10 users abandon brands due to a poor customer service experience. To help you better connect with your customers, you need Atlassian Customer Service Management, a new application designed to provide proactive and personalized external support.
Unlike Jira Service Management, which focuses on internal employees, this platform unifies your external support using Artificial Intelligence. At Sngular, we’ll guide you through the implementation process to create a streamlined and convenient experience for your customers.
Atlassian Customer Service Management benefits
Unique brand experiences
Create visual portals tailored to each type of customer (such as B2B profiles or end users) – no need to know how to code.
24/7 Virtual Agents
Get instant answers to your questions via an AI-powered chat. The agent responds based solely on your approved knowledge base, without making information up.
Smooth transition to the human team
If the issue is complex, the AI creates an automatic ticket that includes the full transcript of the issue, providing your team with complete context.
Zero Touch Support
Reduce the number of support tickets by letting the virtual agent guide your customers and answer their most common questions.
Direct connection to Development
Your agents can submit requests directly to the developers’ backlog to fix bugs collaboratively.
Artificial Intelligence that keeps getting better
Solve your customer service issues
Are your support teams overwhelmed, and is communication with development slow or nonexistent? With this tool, you can centralize omnichannel interactions (web, email, voice) in a single, unified space. Because the platform consolidates the entire history, your agents will have all the context they need instantly, allowing AI to suggest articles and automated responses (canned responses) in record time.
Customer Service Management is available as part of the Atlassian Service Collection. This means it’s not a standalone product that needs to be purchased separately. If your company is already a Jira Service Management customer, this powerful app is already included at no extra cost.
Take control of your service and turn problematic issues into brand ambassadors.
Watch the exclusive demo: Customer Service Management in action
Would you like to see exactly how these customer experiences are set up and how the AI agent interacts in real time? Our team of experts at Sngular has prepared a hands-on, guided demo to show you the inner workings of the product.
Would you like to watch the full video and learn how to set it up? Discover the platform’s true potential. Fill out the form below to unlock the full video and receive more information on how we can tailor this solution to your company’s needs.
Start your transformation with Sngular
Ready to tackle the chaos in your customer service today?