Success Story
A car components Manufacturer Saved 68% via a ServiceNow to Jira Service Management migration
A global automotive components manufacturer urgently needed to unleash its IT innovation agility. Therefore, the company chose to execute a comprehensive ServiceNow to Jira Service Management migration alongside Sngular. As a result, the team achieved a fast-changing instance and native collaboration with its Project Management Office (PMO), saved 68% on the overall ITSM platform allocation and reduced process change lead times from 5.2 weeks down to just 12 days.
The ServiceNext! customer stands as one of the world’s largest manufacturers of automobile components. Currently, the group operates 140 factories across 26 countries with 25,000 employees. Furthermore, the company generates over 4 billion EUR in annual revenue. Its core IT staff includes 300 members.
The Automotive Market Challenge and the ServiceNow Problem
The modern automotive industry has become hyper-competitive and highly margin-sensitive. For this reason, technology budget lines face immense pressure. IT operations must move fast to support the strategic shift toward Software-Defined Vehicle (SDV) components.
To accelerate their digital transformation, leadership identified ServiceNow as a major roadblock:
Costly ServiceNow licenses
First, licensing fees were cost-prohibitive. Freeing up this budget would enable a 4x increase in available IT innovation funds.
Lack of autonomy
The company suffered from a severe lack of operational autonomy. The legacy platform could not be modified without external service consultants. This limitation created a prohibitive change tax.
Insufficient agility
As a consequence of the just mentioned dependency and the tool fragmentation due to the fact that development teams were working in Jira Software, the team was failing to deliver IT projects at the desired pace.
Migrating from ServiceNow to restore profit margins
With automotive OEMs aggressively passing profit pressures down the supply chain, component manufacturers must ruthlessly optimize overhead. The automotive manufacturer realized that their existing ITSM platform, ServiceNow, had become a cost-prohibitive “black box.”
The combination of exorbitant licensing fees and a continuous, expensive dependency on external consultants for basic tool modifications was draining vital capital.
To maintain the agility required to capture new OEM contracts, the customer needed to escape the ServiceNow complexity trap, win back operational autonomy, and consolidate disconnected tools onto a single, unified framework.
Key migration figures
140
Factories.
26
Countries.
25k
Employees.
+4M€
In annual revenue.
+2M
Active operational
Configuration Items (CIs).
21
Categories on
services catalog.
+200
Request
types.
300k
Core IT
staff members.
Why Select Jira Service Management for the Migration?
The migration team thoroughly evaluated six different target platforms. Ultimately, they selected Jira Service Management for its unparalleled balance of contained cost, functional value, and agility. This transition was considered critical for future-proofing IT operations.
Five distinct differentiators stood out during the selection process:
- Speed of Implementation: Executed in under 6 months on average.
- Affordable Enterprise Pricing: Cost-effective pricing plans tailored for scale.
- Operational Autonomy: Freedom from external consultants for routine maintenance.
- Flexible Configuration: Ability to fully try and test features for free.
- Open Integration: No-code process automations and a straightforward integration environment.
Keys of the ServiceNow to Jira Service Management migration
The migration process was triggered by the impending expiration of their ServiceNow license. This forced a very tight deadline on the project team. However, the full scope of the implementation was completed in under 6 months.
The project succeeded due to four core migration principles:
Parallel execution and teamwork
Rather than working in silos, the IT Service Management (ITSM) and Project Management Office (PMO) processes were built jointly and in parallel to create a scalable, global framework under a “One Platform” model.
Massive data migration
Successfully transitioned a highly dense service catalog containing 21 categories, over 200 request types, more than 2,000 Knowledge Base articles, and the 2 million CIs.
Change Management
A detailed communication and training plan was essential. Acknowledging that “people don’t know what they want until you show it to them,” the team focused heavily on managing expectations, continuous demonstrations, and post-launch support to guarantee user adoption.
Process resilience
While the Sngular team would ideally have audited and optimized every key process and workflow, the migration was done on an “as is” basis for the sake of timeliness. The agility of the Atlassian platform provided a perfect sandbox for future optimization and experimentation where teams can adapt as they go.
Business Benefits Achieved After the Transition
The platform replacement delivered immediate, high-impact results for the global business. The key metrics achieved include:
68% budget savings on the overall ITSM platform allocation.
4x increase in budget dedicated directly to IT innovation projects.
From 5.2 weeks to 12 days reduction on process change lead times
The solution for a seamless migration from your ITSM platform to Atlassian Cloud
TCO reduction of up to 75%
Platform with Native AI
Ultrafast data migration
Execute your migration from ServiceNow to Jira Service Management
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